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Medical Assistant

2 months ago

Tallahassee, Florida, United States TeamHealth Full time
Job Summary

We are seeking a highly skilled and compassionate Medical Assistant to join our team at TeamHealth. As a Medical Assistant, you will play a vital role in providing exceptional patient care and supporting our clinical staff in the provision of urgent care services.

Key Responsibilities
  • Perform a variety of duties to accommodate and support clinical staff in the provision of patient care, including taking vital signs, performing laboratory testing, and assisting with diagnostic and therapeutic procedures.
  • Independently problem-solve and utilize resources to obtain patient information when patients are unable to communicate.
  • Maintain confidentiality of patient information and create a welcoming environment for patients and their families.
  • Coordinate and participate in patient care activities, including preparing patients for examination and treatment, and assisting clinicians as needed.
  • Perform patient intake and enter data into the electronic medical record (EMR).
  • Adhere to patient intake standards and prepare patients for examination and treatment, assisting clinicians as needed.
  • Prepare and set up medical supplies, instruments, and equipment for diagnostic and therapeutic procedures.
  • Perform various laboratory testing, daily controls, and additional duties as needed.
  • Perform drug screens as needed and confer with patients to obtain accurate information for records.
  • Assist in completion of insurance/compensation/disability forms and work directly under the supervision of the clinician, practice manager, and registered nurse to provide uncompromising service to patients and the community.
  • Maintain work area in clean and orderly condition, set up, clean, and disinfect examination rooms, and monitor and ensure appropriate inventory of medical supplies in examination rooms.
  • Ensure adequate and appropriate patient follow-up regarding prescriptions, referrals, and diagnostic testing, and contribute to patient care through patient and family education, distributing resource literature and referrals as needed.
  • Comply with quality assurance, HIPAA, customer service, infection control, and safety guidelines and other policies as set forth.
  • Interact calmly, respectfully, and in a friendly manner with other clinic staff, refer patients to proper resources, including transfer, follow-up, and appointments as directed by the clinician.
  • Participate in ongoing training through completion of online training, attending in-person training sessions, and meetings as required.
  • Participate in development and implementation of general policies and procedures to provide for the physical and emotional comfort and safety of patients.
  • Maintain CME requirements through continuing education and in-service training, ensure cleanliness of the office and clinical environment, and perform other duties as assigned and requested.
Requirements
  • Associates degree in a related field preferred, minimum of high school diploma required.
  • Vocational training as a medical assistant preferred.
  • Medical Assistant certification or EMR a plus.
  • 1 to 3 years' experience in a medical office/clinic environment preferred.
  • Previous experience with drug screens preferred.
  • Current certification required based on clinic specialty, including but not limited to PALS, ACLS, BLS.
Knowledge, Skills, and Abilities
  • Ability to perform patient intake and document problems appropriately, seeking guidance as needed.
  • High degree of verbal and written communication and interpersonal skills to determine needs, provide information, instruct, and provide emotional support.
  • Strong planning, problem-solving, organizational, verbal communication, and interpersonal skills.
  • Working knowledge of general office equipment, including fax and copy machines, multi-line phone system, and personal computer.
  • Working knowledge of medical terminology.
  • Ability to address and resolve conflict in a professional manner, including challenging patients/clients and stressful situations.
  • Ability to maintain strict confidentiality.
  • Ability to be flexible.
  • Ability to perform detail-oriented work.
  • Ability to work independently yet in conjunction with a team.
  • Ability to adapt to a changing and growing atmosphere.
  • Courteous and professional demeanor.
  • Willingness to work as a team player to meet common goals of the department.
  • Ability to work under pressure and meet deadlines.
  • Excellent customer service skills.
  • Promote positive department morale through effective teamwork.
  • Ability to work and travel to multiple locations if needed.
Physical/Environmental Demands
  • Job performed in a well-lighted, modern office setting.
  • Occasional travel locally.
  • Occasional lifting/carrying (10 pounds or less).
  • Occasional standing/bending.
  • Moderate to high stress level.
  • Prolonged sitting.
  • Prolonged computer/PC work.
  • Prolonged telephone use.