Service Operations Manager

4 weeks ago


Norfolk, Virginia, United States The Breeden Company, Inc. Full time
Job Summary

The Service Operations Manager is responsible for leading the maintenance team and ensuring the community meets the company's standards for safety, appearance, and operation within budgeted financial goals.

Key Responsibilities:

  • Recruit, hire, and train qualified maintenance team members.
  • Maintain a professional attitude towards residents and team members.
  • Comply with company policies and procedures.
  • Adhere to federal, state, and local laws.
  • Respond to service requests within 48 hours.
  • Follow up on service requests to ensure high-quality customer service.
  • Maintain the physical condition of the community.
  • Develop and implement a preventive maintenance plan.
  • Coordinate with the property manager on maintenance schedules.
  • Manage and inspect make-ready inventory.
  • Control inventory to achieve annual budget goals.
  • Identify training needs for team members.
  • Maintain good communication and listening skills.
  • Uphold company policies, goals, and values.

Requirements:

  • Three years of experience as a Maintenance Supervisor in a multifamily apartment setting or equivalent industry.
  • High school diploma or degree from a vocational school.
  • Strong technical knowledge of building systems.
  • Knowledge of health and safety practices and regulations.
  • Understanding of budgeting and performance management.
  • Excellent planning and leadership abilities.
  • HVAC and EPA certification required.
  • Ability to work evenings, weekends, and holidays if needed.

The Breeden Company is an equal opportunity employer and will not discriminate against any employee or applicant based on age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.



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