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Systems Administrator II- TS/SCI with Poly
2 months ago
We are seeking a highly skilled Systems Administrator to join our team at Jacobs, a leading provider of technical, professional, and scientific services. As a Systems Administrator, you will play a critical role in supporting the Identity, Credential, Access Management (ICAM) community and contributing to the development and implementation of IT systems that support federal business objectives.
Your Impact:- Expand the scope of work in the ICAM community with your expertise in Systems Administration.
- Contribute to the development and implementation of IT systems that support federal business objectives.
- Implement, troubleshoot, and maintain IT systems to ensure optimal performance and security.
- Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems.
- Manage the daily activities of configuration and operation of IT systems.
- Assist users in accessing and using IT systems.
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
- Support IT systems, including day-to-day operations, monitoring, and problem resolution for all client/server/storage/network devices, mobile devices, etc.
- Escalate and communicate status to agency management and internal customers.
- Optimize system operations and resource utilization, and perform system capacity analysis and planning.
- Provide in-depth experience in trouble-shooting IT systems.
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
- Support the dispatch system and hardware problems, and remain involved in the resolution process.
- Configure and manage UNIX and Windows (or other applicable) operating systems, and install/loads operating system software, troubleshoot, maintain integrity of, and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
- Active TS/SCI with Poly.
- Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required.
- Bachelor's degree in a technical discipline from an accredited college or university is required.
- Five (5) years of additional SA experience may be substituted for a bachelor's degree.
- Ability to design, implement, and troubleshoot solutions utilizing Microsoft Windows and RHEL 8, various browsers, internet apps, and computer diagnostic tools, MicroSoft Office Suite, while adhering to all security protocols within a networked environment.
- Knowledge of and experience with system documentation and organization.
- Knowledge of and experience with PKE/PKI applications.
- Strong communication skills (oral and written) and strong interpersonal and organizational skills, with a professional demeanor and strong personal ethics.
- Detail-oriented, with strong problem-solving skills and the ability to anticipate and provide solutions that result in gained efficiencies in business processes and improved customer service.
- Ability to present and explain complex technical topics, problems, and alternative solutions to interested parties of varying technical backgrounds.
