Business Services Analyst

1 week ago

MagstattleBas, Grand Est, United States Conagra Brands Full time

**Job Summary**

The Consumer Care Associate Business Services Analyst will partner with our teams, including Customer Quality, Brand Communications, Marketing, R&D, Legal, and the Microphysical Lab, to investigate, document, and resolve product concerns and inquiries communicated through customer platforms.

**Key Responsibilities:**

* Partner with our teams and external agencies to address product concerns and inquiries.

* Develop, refine, and train processes for effective resolution of consumer and customer contacts via multiple platforms.

* Track and trend contacts and potential issues related to food safety and quality using Salesforce and Power BI reporting.

* Analyze metrics across multiple channels to recommend ways to optimize performance, identify problems, and propose solutions.

* Project management and facilitation of new processes and tool functionality.

* Work across geographies and cultures.

* Practice influence and peer collaboration; gets work done through others.

**Requirements:**

* Proficiency in using data to identify service opportunities with third-party partners.

* Strong experience in Salesforce and Power BI or similar tools.

* Ability to work independently and collaboratively.

* Conflict resolution skills.

* Strategic approach and critical thinking skills.

**Qualifications:**

* Bachelor's degree in a business-related field and 2 or more years of experience required.

* Excellent communication skills, written and verbal.

* Microsoft Office skills, including Word, Excel, PowerPoint, and Outlook.

* Domestic and international travel may be required.

* Ability to work in a fun, agile, and fast-paced business environment.

* Ability to work 3 days per week in our Omaha office: Tues, Weds, & Thurs.

**Our Benefits:**

We care about your total well-being and will support you with the following:

* Health: Comprehensive healthcare plans, wellness incentive program, mental wellbeing support, and fitness reimbursement.

* Wealth: Great pay, bonus incentive opportunity, matching 401(k), and stock purchase plan.

* Growth: Career development opportunities, employee resource groups, on-demand learning, and tuition reimbursement.

* Balance: Paid-time off, parental leave, flexible work-schedules (subject to your location and role), and volunteer opportunities.

**Our Company:**

Conagra Brands is one of North America's leading branded food companies. We have a rich heritage of making great food, and a team that's passionate about innovation and growth. Conagra offers choices for every occasion through iconic brands, such as Birds Eye, Marie Callender's, Banquet, Healthy Choice, Slim Jim, Reddi-wip, and Vlasic, and emerging brands, including Angie's BOOMCHICKAPOP, Duke's, Earth Balance, Gardein, and Frontera.

We pride ourselves on having the most impactful, energized, and inclusive culture in the food industry. For more information, visit www.conagrabrands.com.

Conagra Brands is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information, and/or any other characteristic or status protected by national, federal, state, or local law.

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