Assistant General Manager

7 days ago


Moreno Valley, California, United States Taymax Group Full time
Job Title: Assistant General Manager

Taymax Group is seeking a highly motivated and experienced Assistant General Manager to join our team. As an integral part of our management team, you will be responsible for assisting in the oversight of club operations to ensure an exceptional member experience.

Key Responsibilities:
  • Assist in recruiting, hiring, training, and developing a high-performing staff.
  • Maintain a welcoming atmosphere for all members, prospective members, and guests.
  • Ensure staff follows superior customer service guidelines.
  • Assist with staff management and provide backup support to the Club Manager as needed.
  • Assist in scheduling and supervising staff to ensure all shifts are regularly covered.
  • Ensure staff provides exceptional customer service at all times.
  • Assist in resolving or escalating employee issues or concerns.
  • Assist in administration and processing of all weekly employee payroll as needed.
  • Provide backup support as needed for any employee who is absent.
  • Lead by example with involvement in all front desk-related activities.
Requirements:
  • Must be 18 years of age or older and have a high school diploma/GED equivalent.
  • One year of customer service experience preferably in a similar gym or retail environment.
  • Current CPR Certification required.
  • Basic computer proficiency (Microsoft Suite) and the ability to learn systems quickly.
  • Solid supervisory, diplomacy, and listening skills.
  • Hard working, enthusiastic, and energetic, and a passion for health and fitness.
  • Strong customer service and problem resolution skills.
  • Ability to work independently as well as part of a team.
  • Must have a valid driver's license, acceptable driving record, and must have own reliable means of transportation.
Physical Demands:
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.


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