Help Desk Support Specialist

3 days ago


Houston, Texas, United States Nabors Industries Full time
Job Summary

The Help Desk Support I position is responsible for providing technical assistance and resolving routine troubleshooting inquiries and service needs. This role involves handling level 1 ticketing issues and escalating complex problems to senior team members as necessary.

Key Responsibilities
  • Provide primary support for client assistance, resolving basic end-user PC support, server, and hardware inquiries by applying standard procedures and ensuring compliance with applicable regulations.
  • Perform help desk duties in a call center environment with a strong end-user focus, maintaining a professional manner at all times.
  • Document steps taken for resolving routine requests, keeping customer history up to date using appropriate documentation methods.
  • Work directly with clients to troubleshoot and ask effective questions to fully diagnose the root cause of a problem.
  • Participate in on-call rotation, working a rotating weekend shift and potentially night shifts as required by staffing needs.
Requirements
  • Typical candidates will possess 2+ years of relevant experience in a technical customer service role.
  • Possess working knowledge of standard end-user hardware and software and be able to address most issues by following established procedures.
  • Proven ability to work within a team environment as well as independently, multi-task, and adapt to frequent change.
  • Proven customer service skills, strong oral and written communication skills.
Preferred Qualifications
  • Associate degree or two years of hands-on technical experience in a technology help desk role.
  • A+ Certification, Microsoft Technology Associate, or knowledge of satellite technology.
Behavioral Competencies
  • Accountability - Level One
  • Excellence - Level One
  • Innovation - Level One
  • Safety - Level One
  • Teamwork & Collaboration - Level One
  • Communication - Level One
  • Process & Analytic Ability - Level One
  • Learning Agility - Level One
Technical Competencies
  • Help Desk - Level One
  • Technical Trouble Shooting - Level One
  • Network Operations - Level One
  • Hardware Installation and Support - Level One
  • Software Installation and Support - Level One
Working Conditions
  • Office environment
  • While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand, walk, and use hands. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision.


  • Houston, Texas, United States NaBors Full time

    Job SummaryThe Help Desk Support I position is a key role in our IT department, responsible for providing timely and effective support to our clients. As a Help Desk Support Specialist, you will be the primary point of contact for client assistance, resolving routine troubleshooting inquiries and service needs.Key ResponsibilitiesServes as the primary point...


  • Houston, Texas, United States Nabors Industries Full time

    Job SummaryThe Help Desk Support I position is a key role in our organization, responsible for providing exceptional customer service and technical support to our clients. As a Help Desk Support Specialist, you will be the primary point of contact for client assistance, resolving routine troubleshooting inquiries and service needs.Key ResponsibilitiesServes...


  • Houston, Texas, United States Creative Financial Staffing Full time

    Help Desk Specialist Role OverviewThe Help Desk Specialist is a key member of our team, responsible for providing technical support to our users. As a Help Desk Specialist, you will be the first point of contact for users experiencing technical issues, and will be responsible for troubleshooting and resolving these issues in a timely and efficient manner.Key...


  • Houston, Texas, United States NaBors Full time

    Job SummaryThe Help Desk Support I position at Nabors is a key role in providing technical assistance and resolving routine troubleshooting inquiries and service needs. As a Help Desk Support Specialist, you will be responsible for handling level 1 ticketing issues and escalating complex problems to senior team members as necessary.Key ResponsibilitiesServe...


  • Houston, Texas, United States Siddons Martin Emergency Group, LLC Full time

    Help Desk Analyst Job DescriptionSiddons Martin Emergency Group, LLC is seeking a skilled Help Desk Analyst to ensure seamless computer operation for end users. The ideal candidate will possess strong problem-solving skills and excellent communication abilities.Key Responsibilities:Provide technical assistance to users with hardware, software, and networking...


  • Houston, Texas, United States Manpower Group Inc. Full time

    Job Title: Help Desk AnalystWe are seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical assistance and support related to computer systems, hardware, or software.Key Responsibilities:Provide technical assistance and support for incoming queries and issues related to computer systems,...


  • Houston, Texas, United States INSPYR Solutions Full time

    Job Title: Help Desk SpecialistJob Summary:We are seeking a highly skilled and experienced Help Desk Specialist to join our team at INSPYR Solutions. As a Help Desk Specialist, you will be the first point of contact for our clients and will be responsible for providing technical support and resolving issues related to computer hardware and software.Key...


  • Houston, Texas, United States Serigor Inc Full time

    Job Title: Help Desk AnalystLocation: Houston, TXDuration: 12 Month (Contract)Job Description:As a Help Desk Analyst at Serigor Inc, you will be the first point of contact for customers seeking technical support. Your primary responsibility will be to provide timely and effective resolution to software, hardware, and telephone-related issues.Key...


  • Houston, Texas, United States RightClick Full time

    Help Desk Engineer RoleAt RightClick, we're committed to addressing the global waste challenge by leveraging industry knowledge and advanced technology to craft innovative solutions for a more sustainable world. As a Help Desk Engineer, you'll play a critical role in ensuring the smooth operation of our IT infrastructure.Key Responsibilities:Advanced...


  • Houston, Texas, United States RightClick Full time

    Help Desk Engineer Job DescriptionAt RightClick, we're committed to addressing the global waste challenge by leveraging industry knowledge and advanced technology to craft innovative solutions for a more sustainable world. We're seeking a Help Desk Engineer who will provide critical escalation support to end users and ensure the smooth operation of our IT...


  • Houston, Texas, United States Michael Baker International Full time

    Job SummaryWe are seeking a highly skilled IT Support Desk Manager to join our team at Michael Baker International. As a key member of our IT department, you will be responsible for supervising Support Specialist I staff members and assisting with the development and oversight of all defined SOP's.Key ResponsibilitiesTask leader for various IT Support...


  • Houston, Texas, United States Michael Baker International Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Support Desk Manager to join our team at Michael Baker International. The successful candidate will be responsible for supervising Support Specialist I staff members, assisting with the development and oversight of all defined SOP's, and providing incident management and project performance...


  • Houston, Texas, United States Demo - Maximus Full time

    Job Title: Help Desk SupervisorMaximus is seeking a highly skilled Help Desk Supervisor to join our team. As a Help Desk Supervisor, you will be responsible for supervising technical professionals to meet or exceed defined performance metrics and fulfill service requests and resolve incidents related to end-user systems and access to mission-critical...


  • Houston, Texas, United States Demo - Maximus Full time

    Job Title: Help Desk SupervisorMaximus is seeking a highly skilled Help Desk Supervisor to join our team. As a Help Desk Supervisor, you will be responsible for supervising technical professionals to meet or exceed defined performance metrics and fulfill service requests and resolve incidents related to end user systems and access to mission critical...


  • Houston, Texas, United States Michael Baker International Full time

    Job SummaryThe IT Support Desk Manager will oversee the daily operations of the IT Support Desk, ensuring that all technical issues are resolved in a timely and efficient manner. This role will be responsible for supervising a team of Support Specialists, developing and implementing SOPs, and providing incident management and project performance reports.Key...


  • Houston, Texas, United States HOK Group, Inc. Full time

    Job Title: IT Support SpecialistWe are seeking a skilled IT Support Specialist to join our team at HOK Group, Inc. in Houston, Texas.Job Summary:The IT Support Specialist will provide technical assistance to computer system users, ensuring seamless operation and resolving issues efficiently.Key Responsibilities:Provide tier 1 support for a helpdesk system,...


  • Houston, Texas, United States HOK Group, Inc. Full time

    Job Title: IT Support SpecialistWe are seeking a skilled IT Support Specialist to provide technical assistance to our computer system users.Key Responsibilities:Provide tier 1 support for our helpdesk system, answering user inquiries regarding computer software or hardware operations to resolve problems.Oversee the daily performance of computer systems and...


  • Houston, Texas, United States HOK Group, Inc. Full time

    Job Title: IT Support SpecialistWe are seeking a skilled IT Support Specialist to join our team at HOK Group, Inc. in Houston, Texas.Job Summary:The IT Support Specialist will provide technical assistance to computer system users, ensuring seamless operation of our IT infrastructure. This role requires a strong understanding of computer systems, hardware,...


  • Houston, Texas, United States Enable Resource Group LLC Full time

    Job Title: Service Desk TechnicianWe are seeking a highly skilled and motivated Service Desk Technician to join our team at Enable Resource Group LLC. As a Service Desk Technician, you will be responsible for providing top-notch technical support to our clients, troubleshooting issues, and delivering exceptional customer service.Key Responsibilities:Provide...


  • Houston, Texas, United States TCWGlobal Full time

    IT Helpdesk SpecialistWe are seeking an IT Helpdesk Specialist to join our team at TCWGlobal. The successful candidate will provide excellent service to users, troubleshoot and resolve issues related to network, desktop and application issues, and administer IT systems and document processes.Key Responsibilities:Independently manage and troubleshoot issues...