Patient Access Representative

2 days ago


South Hill, Virginia, United States VCU Health Full time
Job Summary

We are seeking a highly skilled Patient Access Representative to join our team at VCU Health. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to patients, families, and medical staff.

Key Responsibilities
  • Provide quality customer service to patients, families, and medical staff
  • Establish and maintain an environmental control plan
  • Coordinate materials management for the department
  • Assist in monitoring clinic activities and provide supervision of clerical activities
  • Handle all business functions in an assigned area, including reception, scheduling, and registering patients for appointments and/or procedures
  • Secure patient information, ensure registration data is correct and accurate, and validate insurance eligibility
  • Collect co-pay (if applicable) and assist with financial counseling and financial clearance, as necessary
Requirements
  • Previous experience with computers, Microsoft Office software, and navigating the Internet
  • Ability to type 40 words per minute
  • High school graduate or GED
  • Preferred: Associates or Bachelor's Degree in Accounting, Finance, Business Administration, Healthcare Administration, or closely related field
Working Conditions

This position requires prolonged standing, sitting, and frequent bending. The incumbent must be able to handle multiple priorities, frequent and intense customer interactions, and adapt to frequent changes.



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