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Medical Office Coordinator

2 months ago

Conway, South Carolina, United States Health Care Partners of South Carolina Full time

Full Job Description

Position Overview:

The Patient Service Manager is accountable for overseeing the non-clinical functions of daily operations within a healthcare facility and its various divisions. This role involves effective communication with department leaders, ensuring that critical information and policy updates from senior management are conveyed to enhance team efficiency.

Key Responsibilities:

1. Supervise patient scheduling, registration, financial counseling, data management, and cash handling.

2. Oversee the performance of all office personnel to guarantee productivity and adherence to company standards.

3. Coordinate daily operational activities.

4. Provide guidance to employees facing challenges in their roles.

5. Report on office performance to senior management and collaborate on enhancing operational procedures.

6. Foster a culture of exceptional customer service.

7. Develop, implement, and uphold office policies and procedures.

8. Assist in the recruitment, hiring, and training of a high-performing medical office team, and conduct performance evaluations.

9. Ensure patient satisfaction by addressing complaints and implementing process improvements to mitigate future issues.

10. Ensure compliance with HIPAA, OSHA, labor laws, and other relevant regulations.

11. Organize staff meetings for administrative personnel.

12. Ensure adequate staffing levels for daily operations.

13. Assist with special projects as needed.

Skills and Qualifications:

- Excellent written and verbal communication skills for report generation, task delegation, and receiving instructions.

- Strong organizational skills and the ability to multitask effectively.

- Adaptability to embrace new tasks as organizational needs evolve.

- Strong interpersonal skills to maintain positive interactions with all staff members.

- Leadership capabilities to manage challenges and supervise team members.

- Attention to detail to ensure thorough and accurate task completion.

Education and Experience:

- High school diploma or GED required.

- Minimum of three (3) years of experience in healthcare or medical office settings is required.

- Proficiency in computer usage is essential.

- At least two (2) years of supervisory experience is preferred.

Job Type: Full-time

Compensation: Competitive salary range

Benefits:

- Dental insurance

- Employee assistance program

- Flexible spending account

- Health insurance

- Health savings account

- Life insurance

- Paid time off

- Referral program

- Retirement plan

- Vision insurance

Medical Specialties:

- Ob/Gyn

- Pediatrics

- Primary Care

Schedule:

- 8-hour shifts

- Day shifts

- Monday to Friday

COVID-19 Considerations:

All personnel and patients are required to wear masks, and public areas are sanitized regularly.

Application Questions:

- Are you fully vaccinated against COVID-19?

- What is the largest number of employees you have managed?

Experience:

- Management: 3 years (Preferred)

- Medical office: 1 year (Preferred)

Work Location: Multiple Locations