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ServiceNow Organizational Change Management Lead

2 months ago

California, United States STAND 8 Technology Services Full time

Job Summary:

STAND 8 Technology Services is seeking a highly skilled ServiceNow Organizational Change Management (OCM) Lead to join our team. As a key member of our implementation team, you will be responsible for designing and executing comprehensive change management plans to ensure a seamless transition to our ServiceNow platform.

Key Responsibilities:

  • Change Management Planning: Develop and implement detailed change management plans in collaboration with Solution/Product Leads, Business Analysts, Developers, and Project Managers.
  • Communication: Design and execute a comprehensive communication plan to ensure stakeholders are informed and engaged throughout the implementation process.
  • Change Agent Network: Establish and manage a Change Agent Network to facilitate the transition of teams to the new ServiceNow instance.
  • Training & Hypercare: Create and administer detailed training and hypercare plans to ensure end-users are fully prepared for the new platform.
  • User Engagement: Conduct end-user workshops and surveys to gather feedback and evaluate user readiness.
  • Metrics & Monitoring: Define and measure success metrics to track change progress and ensure a successful implementation.
  • Risk Management: Identify and mitigate risks to achieving successful change management.

Requirements:

  • 5+ years of experience with medium to high complexity organizational change management projects.
  • 3 years of experience successfully leading the design and implementation of change management strategies for IT Service Management system deployments.
  • 3 years of experience developing easy-to-understand artifacts for onboarding users to new software solutions.
  • Knowledge and experience in end-user training strategy.
  • Familiarity with scrum methodology and the software development lifecycle.
  • Familiarity with project management approaches, tools, and phases of the project lifecycle.

Preferred Qualifications:

  • Change Management certification or designation.
  • Exposure to the ServiceNow platform.
  • Experience working on projects with large global/multinational corporations.

Benefits:

  • Medical coverage and Health Savings Account (HSA) through Anthem
  • Dental/Vision/Various Ancillary coverages through Unum
  • 401(k) retirement savings plan
  • Company-paid Employee Assistance Program (EAP)
  • Discount programs through ADP WorkforceNow