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Restaurant Operations Manager

2 months ago

Tulsa, Oklahoma, United States ROSATIS PIZZA Full time
Restaurant Operations Manager

Rosati's Pizza is a family-owned Italian food and pizza restaurant with a strong commitment to quality, customer service, and teamwork. We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team.

Key Responsibilities:
  • Coordinate daily front and back of the house restaurant operations to ensure efficient service and high-quality food production.
  • Deliver exceptional customer service and maximize customer satisfaction through effective communication and problem-solving skills.
  • Respond promptly and professionally to customer complaints and concerns.
  • Organize and supervise shifts to ensure seamless service and maintain a positive work environment.
  • Appraise staff performance and provide constructive feedback to improve productivity and job satisfaction.
  • Promote the Rosati's Pizza brand in the local community through word-of-mouth and events.
  • Train new and current employees on proper customer service practices and restaurant operations.
Requirements:
  • Proven customer service experience as a manager in a fast-paced restaurant environment.
  • Extensive knowledge of food and beverage operations, including menu management and inventory control.
  • Strong leadership, communication, and motivational skills to inspire and develop a high-performing team.
  • Acute financial management skills to maintain profitability and control costs.
  • Commitment to continuous improvement and professional development to stay up-to-date with industry trends and best practices.
Benefits:
  • Competitive hourly wages and opportunities for advancement.
  • A friendly, team-oriented work environment with a focus on employee development and well-being.