Servicing Support Specialist
2 weeks ago
Job Title: Servicing Support Specialist
Job Summary:
Carrington Holding Company, LLC is seeking a highly skilled Servicing Support Specialist to join our team. As a key member of our team, you will be responsible for processing incoming correspondence related to ACH enrollment, handling requests for missing or misapplied payments, and fee waivers.
Key Responsibilities:
- Complete daily reviews of assigned tasks to ensure timely completion and compliance with company policies and procedures.
- Review requests related to missing payments and/or misapplied payments prior to submitting to the cashiering team for reversal and reallocation of funds.
- Process ACH enrollment, activation, changes, and cancelation requests.
- Collaborate with internal departments to resolve servicing issues related to financial transactions.
- Perform other duties or special projects as assigned.
Requirements:
- Knowledge of Microsoft Office Suite required.
- Strong attention to detail and ability to work independently.
- Knowledge of relevant industry-specific software packages preferred.
- Analytical and detail-oriented with strong math skills.
- Ability to interact with senior management and make decisions that impact the department's credibility, operations, and services.
- High school diploma or GED required; college education preferred but not required.
- Minimum of two (2) years related mortgage banking and/or financial experience preferred.
What We Offer:
Carrington Holding Company, LLC is an EEO/AAP Employer. We offer a competitive salary range of $21.00 to $22.00 per hour and a dynamic work environment.
How to Apply:
Carrington Holding Company, LLC does not conduct interviews or make offers via text or chat. Please submit your application through our website.
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