Servicing Support Specialist

2 weeks ago


Westfield, Massachusetts, United States Carrington Holding Company, LLC Full time

Job Title: Servicing Support Specialist

Job Summary:

Carrington Holding Company, LLC is seeking a highly skilled Servicing Support Specialist to join our team. As a key member of our team, you will be responsible for processing incoming correspondence related to ACH enrollment, handling requests for missing or misapplied payments, and fee waivers.

Key Responsibilities:

  • Complete daily reviews of assigned tasks to ensure timely completion and compliance with company policies and procedures.
  • Review requests related to missing payments and/or misapplied payments prior to submitting to the cashiering team for reversal and reallocation of funds.
  • Process ACH enrollment, activation, changes, and cancelation requests.
  • Collaborate with internal departments to resolve servicing issues related to financial transactions.
  • Perform other duties or special projects as assigned.

Requirements:

  • Knowledge of Microsoft Office Suite required.
  • Strong attention to detail and ability to work independently.
  • Knowledge of relevant industry-specific software packages preferred.
  • Analytical and detail-oriented with strong math skills.
  • Ability to interact with senior management and make decisions that impact the department's credibility, operations, and services.
  • High school diploma or GED required; college education preferred but not required.
  • Minimum of two (2) years related mortgage banking and/or financial experience preferred.

What We Offer:

Carrington Holding Company, LLC is an EEO/AAP Employer. We offer a competitive salary range of $21.00 to $22.00 per hour and a dynamic work environment.

How to Apply:

Carrington Holding Company, LLC does not conduct interviews or make offers via text or chat. Please submit your application through our website.



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