Optical Department Manager

1 day ago


Charlotte, North Carolina, United States America's Best Full time

About America's Best

America's Best is a leading optical retailer with a strong presence in the United States. As part of National Vision, we strive to provide exceptional eye care and eyewear to our customers at an affordable price.

Job Summary

We are seeking an experienced and skilled Optical Department Manager to join our team. The successful candidate will be responsible for overseeing the daily operations of our eyeglass department, including personnel management and inventory control. This role requires strong leadership and communication skills, as well as a passion for delivering exceptional customer service.

Key Responsibilities

  • Drive Sales and Profit Growth
    • Monitor and achieve sales and profit goals according to National Vision standards.
    • Optimize and oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
  • Lead and Develop Team Members
    • Convey a commitment to providing outstanding customer service and ensure all associates do the same.
    • Supervise and motivate Opticians and CL Sales associates, and ensure the timely completion of day-to-day functions.
    • Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining a high-caliber staff.
  • Manage Operations and Inventory
    • Monitor retail operating costs, budgets, and resources.
    • Ensure quality standards are met.
    • Ensure effective merchandising and execution of marketing, pricing promotions, and initiatives according to Brand and Company standards.
  • Qualifications
    • Maintain Optical license as required by the state.
    • Optical sales experience, with supervising experience preferred.
    • Proven ability to lead, coach, and build associate relationships.
    • Sound understanding of store operations and standards for success.
    • Strong communication skills (both oral and written) for effective management of teams.
    • Exceptional customer service skills.
    • Strong organizational skills for planning work and continuously monitoring progress towards goals.
    • Ability to analyze, create, and understand financial reports.
    • Demonstrated ability to analyze and solve problems of varied scope.
    • ABO and NCLE Certified.

What We Offer

We offer a comprehensive benefits package, including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much more. At America's Best, we strive to deliver opportunities for professional growth and long-term career fulfillment.



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