Affordable Housing Alliance Assistant
3 weeks ago
At the Affordable Housing Alliance Inc., we are seeking a highly motivated and empathetic individual to join our team as a Housing Program Assistant.
Job Summary:
The Housing Program Assistant plays a vital role within our organization by acting as a resource to our entire agency. This involves describing the services that AHA provides, determining the community resources which may assist the client, screening applicants, connecting them to the appropriate service(s) based on their needs, providing them with the appropriate onboarding instructions & materials, and processing documentation in order for them to receive services.
Key Responsibilities:
- Conduct intake and assessment of all client needs during initial contact to our agency.
- Provide resource information and referrals; distribute applications for all programs within the various AHA departments based on client eligibility; assist with completion of application if necessary.
- Ensure timely service and support to clients, such as referrals for other services, conducting a needs evaluation and resolving complaints.
- Promote understanding and development of the skills necessary to work with individuals experiencing a housing crisis, issues of poverty, and inequity.
- Act as a resource to agency staff and other community programs regarding the interpretation of AHA programs.
- Maintain an online client intake database of all who are seeking assistance by logging into NetSuite, HCS, CounselorMax, and other systems required for agency grant funded programs.
- Daily and inputting all information requested within each relevant data filed for phone and walkin client intakes.
- Act as back-up to the switchboard and routing calls to appropriate people, announce name and nature of calls and/or recording of accurate messages, etc. (when applicable).
- Establish and maintain relationships with other agencies and organizations in the community to meet community needs.
- Attend virtual agency and community outreach events as assigned to represent the agency by speaking about and/or providing information and resource materials regarding all programs and services.
- Participate in staff meetings and attend other meetings, as assigned.
Salary Range: $45,000 - $55,000 per year, depending on experience.
Benefits:
- A competitive salary range.
- A comprehensive benefits package, including health, dental, and vision insurance.
- A 401(k) retirement plan with employer match.
- Ten paid holidays and three weeks of paid vacation time.
- A flexible work environment with opportunities for professional growth and development.
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