Housing Program Coordinator
4 days ago
The Affordable Housing Alliance Inc. is seeking a skilled and compassionate Housing Program Coordinator to join our team
About the RoleThis critical position plays a vital role in supporting individuals experiencing housing insecurity. As a Housing Program Coordinator, you will be responsible for providing exceptional support to clients, connecting them with relevant resources, and advocating for their needs.
Key Responsibilities:
- Conduct intake and assessment of client needs during initial contact to determine eligibility for various programs.
- Provide resource information and referrals, distributing applications and assisting with completion if necessary.
- Ensure timely service and support to clients, including referrals for other services, needs evaluation, and resolving complaints.
- Promote understanding and development of skills necessary to work with individuals experiencing housing crises, poverty, and inequity.
- Act as a resource to agency staff and community programs, interpreting AHA programs and providing expert guidance.
- Maintain accurate records in online client intake databases, logging data into NetSuite, HCS, CounselorMax, and other required systems.
To excel in this role, you should possess:
- A High School Diploma or Equivalent
- An Associates Degree preferred
- Two years of experience in Social Service, Customer Service, or Call Center roles, with direct service experience.
- Familiarity with Google Workspace and strong computer skills.
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks
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