Housing Program Coordinator

4 days ago


Neptune City, New Jersey, United States Affordable Housing Alliance Inc Full time
Job Overview

The Affordable Housing Alliance Inc. is seeking a skilled and compassionate Housing Program Coordinator to join our team

About the Role

This critical position plays a vital role in supporting individuals experiencing housing insecurity. As a Housing Program Coordinator, you will be responsible for providing exceptional support to clients, connecting them with relevant resources, and advocating for their needs.

Key Responsibilities:

  • Conduct intake and assessment of client needs during initial contact to determine eligibility for various programs.
  • Provide resource information and referrals, distributing applications and assisting with completion if necessary.
  • Ensure timely service and support to clients, including referrals for other services, needs evaluation, and resolving complaints.
  • Promote understanding and development of skills necessary to work with individuals experiencing housing crises, poverty, and inequity.
  • Act as a resource to agency staff and community programs, interpreting AHA programs and providing expert guidance.
  • Maintain accurate records in online client intake databases, logging data into NetSuite, HCS, CounselorMax, and other required systems.
Requirements

To excel in this role, you should possess:

  • A High School Diploma or Equivalent
  • An Associates Degree preferred
  • Two years of experience in Social Service, Customer Service, or Call Center roles, with direct service experience.
  • Familiarity with Google Workspace and strong computer skills.
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks


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