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Dry Cleaning Customer Service Associate

2 months ago

New Braunfels, United States Dutch Boy Cleaners Full time
Job Description:

About Dutch Boy Cleaners:

Dutch Boy Cleaners is a reputable dry cleaning company seeking a skilled Customer Service Representative to provide exceptional service to our clients.

Key Responsibilities:

  • Greet customers warmly and determine their dry cleaning, laundry, or alteration needs.
  • Explain dry cleaning processes, services, and pricing to customers in a clear and concise manner.
  • Check in garments and items, accurately tagging them for identification and processing.
  • Inspect items for any damages or stains and notify customers of any issues before processing.
  • Operate the Point of Sale (POS) system to handle transactions, including cash, credit/debit cards, and other forms of payment.
  • Provide customers with receipts, tickets for their garments, and return dates for pickup.
  • Answer customer inquiries in person and via phone, providing information on services, turnaround times, and garment care.
  • Update customers on the status of their items as needed, including any delays or issues.
  • Manage customer complaints and concerns with professionalism and resolve issues to ensure customer satisfaction.
  • Maintain a clean and organized front-of-house area, ensuring a pleasant environment for customers.
  • Coordinate with the back-of-house staff to ensure orders are processed and completed on time.
  • Keep track of inventory and supplies, such as hangers, garment bags, and tags, and place orders when necessary.
  • Promote additional services and special offers to customers.
  • Follow up with customers to encourage repeat business and obtain feedback.
  • Ensure confidentiality.

Requirements:

  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Proficiency in English language
  • Basic computer literacy
  • Customer service experience, preferably in a retail or service environment
  • Ability to stand for extended periods
  • Availability to work various shifts, including weekends and evenings
  • Familiarity with handling cash and processing credit card transactions
  • Strong organizational skills and attention to detail
  • Ability to work effectively in a fast-paced environment
  • Professional appearance and demeanor
  • Knowledge of garment care and dry cleaning services is a plus
  • Ability to lift up to 20 pounds
  • Team player with a positive attitude and willingness to learn
  • Problem-solving skills and ability to handle customer complaints gracefully
  • Reliable transportation to and from the workplace

Compensation:

$14-$14 per hour