Sales Associate Keyholder

22 hours ago

Hoover AL USA, United States Express Full time
Job Title: Sales Associate Keyholder

We are seeking a highly motivated and customer-focused Sales Associate Keyholder to join our team at Express. As a Sales Associate Keyholder, you will be responsible for providing an exceptional shopping experience for our customers, executing opening and closing procedures, and maintaining a clean and organized sales floor.

Key Responsibilities:
  • Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
  • Process transactions quickly and accurately, reducing customer wait times.
  • Maintain a clean and organized sales floor, checkout, fitting room, and stockroom to ensure a safe and inviting environment for customers.
  • Follow company policies and procedures to ensure the safety of all associates and customers.
  • Assist with product launch changes according to company SOP.
  • Deliver on all aspects of the customer experience model.
  • Positively resolve customer service-related issues as they arise and determine a resolution or escalate further, communicating all issues and resolutions to Store Management.
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Requirements:
  • Education: High School or Equivalent
  • Years of Experience: 0-2 of relevant job experience - minimum 6 months
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements
Benefits and Compensation:

Express offers a range of benefits to help protect full-time associates' health and long-term financial security, including medical, pharmacy, dental, and vision coverage, 401(k) and Roth 401(k) with Company match, merchandise discount, paid time off, parental leave for new moms and dads, and more.

Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match.

Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.

Equal Opportunity Employer:

Express is an equal opportunity employer and does not discriminate in recruiting, hiring, or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic.

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