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Customer Service Liaison

2 months ago

Dover, Delaware, United States Magnum Electronics, Inc Full time

About the Role:

This position plays a vital part in our customer-centric approach at Magnum Electronics, Inc. As a key member of our team, you will be responsible for interacting with customers to provide information and resolve issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and concerns in a prompt and courteous manner.
  • Maintain a high level of customer satisfaction by resolving issues efficiently and effectively.
  • Collaborate with internal teams to troubleshoot and resolve complex customer problems.
  • Assist in the ordering process for products and services.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Stay up-to-date on product knowledge to provide accurate and informed responses to customer inquiries.

Requirements and Qualifications:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong problem-solving and analytical skills.
  • Proficiency in Google/Microsoft Apps and CRM software.
  • Valid driver's license.

About Magnum Electronics, Inc:

Magnum Electronics, Inc. is a family-owned business that specializes in providing mission-critical communications systems to government and enterprise clients. Our team is dedicated to delivering exceptional customer service and support.