Senior Mortgage Loan Officer

4 weeks ago


Salem, Massachusetts, United States SFB Full time
About the Role

Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

Our company prioritizes innovation, customer service, and supporting the communities we serve. We love the people we work with and participate in shaping our collaborative environment. When you join Salem Five, you become part of a growing, regional financial services company.

We have more than 30 retail banking branches throughout Essex, Middlesex, Norfolk, and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization, and a Mortgage Company that has provided homeownership to generations of families.

Why Salem Five?

We've been around for a long time, which means we will be around for a lot longer - but we also know what it takes to be competitive in this day and age.

We pride ourselves in being one of the first banks on the internet and continually try to offer the latest in online and mobile banking to serve our customers in whichever channel they prefer.

Whether it be a virtual assistant via our website, obtaining cash at ATMs without a card present, or going through the mortgage process via our digital app, we want to offer the digital experiences that customers want.

Continued company growth offers opportunities for individual growth. Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA.

We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees.

Job Summary

The Senior Mortgage Loan Officer proactively solicits new residential mortgage business and sells Bank mortgage products to meet established loan quality and production goals.

In this ongoing sales role, the Senior Mortgage Loan Officer continually identifies, develops, and maintains a quality network of business relationships that serves as a recurring source of referrals for new mortgage lending opportunities.

A Senior Mortgage Loan Officer's network may consist of Real Estate professionals, Builders, professional and personal contacts, as well as other valuable referral sources, and is enhanced by the Senior Mortgage Loan Officer's regular participation in business-related development opportunities, community efforts to promote homeownership, and professional organizations.

Key Responsibilities
  • Develops and maintains successful relationships with business referral sources, existing and prospective.
  • Prospects new mortgage lending opportunities.
  • Meets with customers as necessary during various stages of the loan process.
  • Utilizes Salem Five training materials, reference tools, and other resources to provide accurate and up-to-date loan program/policy information to both external customers and internal business partners.
  • Provides complete loan applications to loan processors.
  • Ensures exceptional customer experience by overseeing loan process from origination to close and providing ongoing communication to customers and business partners.
  • Consistently achieves and exceeds sales goals through active prospecting and solicitation from referral resources.
  • Originate applications in accordance with company policy, compliance, and regulatory guidelines.
  • Maintains a thorough knowledge of assigned market/territory to facilitate the development of an annual sales plan, which will focus on current and/or emerging sales opportunities.
  • Oversees and ensures successful completion of all assigned Mortgage Loan Officer Training activities.
  • Compliance with banking laws and regulations as defined in company policies and procedures pertinent to position.
  • Regular attendance is essential to this position.
  • Provides an outstanding Customer Experience to Salem Five customers and prospects.
  • Be able to demonstrate a high level of proficiency with Salem Five's digital technology offering.
  • Proficient with mobile smart phones and downloading applications. This includes the basics of texting, email, and application management.
  • Proficient utilizing desktop applications such as MS Office (Excel, Word, Exchange).
  • Proficient utilizing the Internet (mobile and desktop) to search and locate information.
  • Embraces new and emerging technologies to support operations and customers through flexibility and the ability to learn and adapt to change.
  • Assists sales management with recruiting of new originators.
  • Serves as mentor for new hired originators.
Requirements

Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience years of Mortgage sales experience required.

Valid Driver's License and acceptable driving record.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and sit. The employee is occasionally required to walk and reach with hands and arms.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision.

Benefits/Incentives

Health Insurance, Dental, Vision, Flexible Spending Account, Health Savings Account, 401k Matching, Tuition Reimbursement, Employee Referral Program, Summer Family Outing, Annual Holiday Reception, and more.


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