Senior ACH Operations Specialist

3 weeks ago

Salem, Massachusetts, United States SFB Full time
Company Overview

Salem Five, a leading regional financial services organization, has been serving the community for over 160 years. With a strong commitment to innovation, customer service, and community support, we offer our employees successful and rewarding careers. As a growing organization, we have more than 30 retail banking branches throughout Essex, Middlesex, Norfolk, and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization, and a Mortgage Company that has provided homeownership to generations of families.

Job Description

We are seeking a highly skilled ACH Operations Specialist to join our team. As a key member of our operations team, you will be responsible for the daily processing and monitoring of ACH transactions, ensuring timely and accurate delivery of payments to our customers. Your attention to detail and ability to work in a fast-paced environment will be crucial in meeting the demands of this role.

Key Responsibilities
  • Pep+ onboarding of customers for cash management originations
  • Pep+ Monitor originations
  • Pep+ Set up and monitoring of debit blocks and filters
  • Pep+ Set up and monitor risk limits
  • Pep+ process ACH from all collection points multiple times a day
  • Pep+ Tracking and creation of ACH annual report
  • Pep+ Maintain and update runbook and process flow documents
  • Process ACH revocations and ACH stop payment requests and return any unauthorized ACH entries.
  • Process Government Reclamations such as SSI/SSA, VA or CSA benefits and begin collections efforts for any accounts with insufficient funds to process the reclamation.
  • Process ACH returns from other banks.
  • Prepare and maintain the Reg E ACH log and process all customer claims of fraud or error on ACH transactions and resolve in timely, professional and compliant manner.
Requirements

To be successful in this role, you will need:

  • High School diploma or GED and at least 2-3 years related experience or training
  • Primary focus on daily deliverable of routine and defined outputs under direct supervision
  • Ability to reference procedures and documents
  • Knowledge of production flow and retention procedures
Benefits

Salem Five offers a competitive salary range of $65,000 - $85,000 per year, depending on experience. We also provide a comprehensive benefits package, including health insurance, dental, vision, flexible spending account, health savings account, 401k matching, tuition reimbursement, employee referral program, summer family outing, and annual holiday reception.

Location

This position requires the ability to work in the Salem, MA offices. Salem Five prioritizes innovation, customer service, and community support, and we are committed to creating a collaborative environment for our employees. If you are passionate about working in a dynamic and growing organization, we encourage you to apply for this exciting opportunity.

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