Customer Service Representative

4 weeks ago


Johnston, United States The Sherwin-Williams Company Full time
Customer Service Specialist Job Description

This role is crucial to the success of our retail stores. As a Customer Service Specialist, you will work closely with customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions to meet their requirements. Your primary goal will be to deliver exceptional customer service, ensuring maximum client satisfaction while consistently meeting sales targets.

Key Responsibilities:
  • Provide top-notch customer service, responding to customer inquiries and resolving concerns in a timely and professional manner.
  • Work closely with wholesale and retail customers to determine their needs and provide personalized product recommendations.
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures.
  • Meet and exceed sales goals on a monthly, quarterly, and yearly basis.
  • Stay up-to-date with product features, maintain high-quality standards, and ensure visual appeal of store displays.
Requirements:
  • Must be at least 18 years old.
  • Must be legally authorized to work in the country of employment without sponsorship.
  • Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
  • Must be willing to work all scheduled hours, including evenings and weekends.
Preferred Qualifications:
  • Valid, unrestricted driver's license.
  • High school diploma or equivalent.
  • At least one year of experience in a delivery, retail, or customer service role.
  • Previous experience selling paint and paint-related products.
  • Ability to read, write, comprehend, and communicate in multiple languages.


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