Front Desk Associate

1 week ago


Euless, Texas, United States Aloft Euless, Texas Full time
Job Title: Front Desk AssociateLocation: Aloft Euless, Texas

Estimated Salary: $35,000 - $45,000 per year

We are currently seeking a skilled and customer-focused Front Desk Associate to join our team at the Aloft Euless, Texas. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests, responding to their inquiries, and ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Respond to guest inquiries in a professional and courteous manner.
  • Register guests into the computer, verify reservation information, and promote our 'preferred' guest program.
  • Accept payment for guest accounts, maintain a house bank, and make daily deposits and reports.
  • Promptly respond to and resolve guest complaints.
  • Answer telephone calls promptly and politely, using a friendly and helpful tone.
Requirements:
  • High School diploma or equivalent required.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Ability to speak, read, write, and understand English fluently.
  • Basic computational skills and proficiency in using computers.
  • Knowledge of local attractions and hotel services is an asset.


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