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Restaurant Team Lead

2 months ago

Santa Fe, New Mexico, United States Heritage Hotels & Resorts Full time

Job Type: Full-time

Description:

Heritage Hotels & Resorts is a hospitality company that embodies the culture and traditions of New Mexico. We offer a work environment that prioritizes the employee experience, with exciting perks such as growth opportunities, generous discounts, and a focus on work-life balance.

Position Purpose: The Restaurant Team Lead is responsible for supporting the Front of House team in creating unforgettable dining experiences for guests. This role requires a high level of professionalism, positive attitude, and excellent communication skills.

Supervisory Responsibilities:

  • Host
  • Server
  • Bartender
  • Busser
  • Food Runner

Key Responsibilities:

  • Work under the direction of the Food & Beverage Director/Restaurant Manager
  • Maintain a high level of professionalism and positive attitude with employees, coworkers, and guests
  • Ensure a smooth flow of service and adequate staffing levels during shifts
  • Create and post schedules for Front of House team members, and support the Food & Beverage Manager in recruitment, training, and performance evaluation
  • Oversee restaurant staff activities and expedite customer orders as needed, adhering to company standards and policies
  • Maintain a strong focus on guest satisfaction and resolve complaints in a professional manner
  • Resourcefully solve issues and take control of problematic situations
  • Uphold company food safety, handling, cleanliness, and sanitation requirements to ensure guest and staff health and safety

Benefits:

  • Part-time employees receive: Dental, Vision, and 401k
  • Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness, and 401k

Requirements:

  • Excellent verbal communication and multitasking skills
  • 1-2 years of kitchen supervision or equivalent combination of education and experience; luxury branded hospitality experience preferred
  • New Mexico Food Handler Certification and Alcohol Server Certification
  • Ability to work on feet for eight hours or more
  • Knowledge of Restaurant Point of Sale systems
  • Ability to lift/push/reach for/carry 30+ pounds frequently