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Business Retention Specialist

2 months ago

Salina, Kansas, United States Vyve Broadband Full time
Commercial Retention Representative

Vyve Broadband stands as a premier provider of broadband Internet services, primarily catering to rural communities across 16 states. As a frontrunner in the cable and broadband industry, Vyve Broadband delivers a comprehensive suite of services including high-speed Internet, fiber connectivity, cable television, and voice solutions for both commercial and residential clients. Our Commercial Services encompass high-speed Internet with capabilities reaching up to Vyve Gig, all-digital high-definition video, and fully equipped digital voice solutions. Additionally, Vyve Business Services offers optical Ethernet, PRI, and hosted voice services tailored for the business sector. Together, our brands—Eagle, Vyve, and Northland—serve diverse regions across 16 states.

The primary role of the Commercial Retention Representative is to enhance commercial revenue by minimizing churn rates through the identification of clients who should be under contract or those whose contracts are nearing expiration. This process will prioritize opportunities based on potential return on investment (ROI). Responsibilities include conducting customer visits and making outbound calls to secure signed renewals. This position reports directly to the Regional Sales Director. Key duties include:

  • Identifying Business Solutions opportunities for clients lacking contracts or facing contract expirations
  • Providing dedicated customer support for Business clients, including account management, renewals, and contract status updates
  • Effectively conveying current marketing initiatives, products, and services to clients
  • Documenting sales activities, outcomes, and reports as required
  • Clearly communicating product and service details, billing processes, and equipment usage
  • Managing overdue accounts and retaining clients considering disconnection, downgrades, or service changes
  • Maintaining regular communication with the management team
  • Developing client relationships through Salesforce Sales Cloud
Qualifications:
Education: High School diploma or equivalent is required; a college degree is preferred.
Experience: Previous sales or wireless experience is necessary; office experience is advantageous.
Required Skills: Ability to effectively perform the duties and responsibilities outlined above.

Vyve Broadband is an equal opportunity employer.