IT Infrastructure Specialist

Overview

IMI plc is a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life, and making a better world - creating lasting impact for everyone.

We design, build, and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science, and Fluid Control, and Transport.

Our partnership approach breaks through problems and reduces complexity. We don't invent in isolation - we collaborate with our customers. We listen closely and think differently, creating space for diverse minds to innovate. We are working together to make businesses safer, more sustainable, and more productive.

Key Responsibilities:

• Provide customer service and support of the IMI Industrial Automation desktop infrastructure, ERP, and application troubleshooting with a primary focus toward supporting the Saline/Rochester Hills sites as well as supporting other sites when required.
• Assist ERP administrator with repetitive tasks, i.e., new user accounts and permissions, updates, and system training. This includes tier 1 troubleshooting of Epicor ERP application problems and coordinating support tickets with Epicor third-party support.
• Maintain CAD/CAM systems including software installation, software updates, and troubleshooting.
• Collaborate with Americas client service team to deliver IT projects and develop and implement IT systems and processes.
• Create and manage Active Directory accounts and security groups while adhering to security policies.
• Maintain user accounts, rights, and privileges on desktops and laptops and applications when assigned.
• Guide other business departments with organizing and managing their stored network data.
• Manage adds, changes, and moves for desktops, laptops, and phones.
• Act as a front-line interface to the customer, accepting trouble reports and dispatching them to the appropriate system administrators when escalation is necessary.
• Monitor the client services Service-Now ticket queue and manage Desktop, ERP, and Application Incidents and requests and adhere to the agreed SLAs for ticket resolution.
• Follow internal procedures for Service Now change, request, and incident management, escalation. Close monitoring and action upon new incidents both at the local and other regional locations is expected.
• Proactively manage and monitor the local desktop environment and initiate required corrective actions when issues are identified.
• Troubleshoot hardware and software problems on Windows OS-based PCs including mobile devices.
• Address customer support issues as quickly as possible; troubleshoot difficult cases, escalate as required to Tier 2 support teams. Document resolutions and share findings with the rest of the team.
• Ability to compose reports, business correspondence, and procedure manuals if required.
• Manage network printer and print servers. Monitor consumables for replacement.

Critical Competencies for Success:

• Excellent analytical and problem-solving skills related to desktop and application platforms.
• A can-do attitude.
• Ability to manage time effectively in a fast-paced environment.
• Adhere to scheduled shift start time according to the site requirements.
• Strong organization, written, oral, and interpersonal communication skills.
• Strong working knowledge with Windows 7/10, Active Directory, and mobile device operating systems. Windows 11 experience will be beneficial.
• Strong working knowledge of network configuration on PCs and mobile devices.
• Strong working knowledge of desktop applications in a Windows environment.
• Experience with MS Office 365, Epicor ERP, and Catia CAD software will be very beneficial.
• Strong working knowledge of supporting applications and systems in a large company environment aligned with Global Enterprise Standards and procedures.

At IMI, one of our top priorities is to create an inclusive culture of health. We strive to remove barriers to care (whether that be physical or financial) and in doing so, we offer choice for all your health and wellbeing needs.

See below for a general overview of our amazing perks and benefits:

• Multiple health plans to choose from: HMO, PPO, and High Deductible Health Plans with a low-cost share.
• Best-in-class 401K plan with zero vesting and up to 6% contribution matching.
• 14-week maternity leave at full pay following one year of service (Adoption benefits are equivalent).
• 4-week paternity leave at full pay following one year of service (Adoption benefits are equivalent).
• Employee Resource Groups that offer community and support, like our Pride Network and Network of Women groups.
• PTO, encompassing inclusive holidays.
• Career Development opportunities (IMI's 'Catalyst' Program).
• Employer contribution for Health Savings Account, and in many cases, free virtual telemedicine, and teletherapy.
• Mental Health and wellness programs to support you and your family.
• Full suite of voluntary benefits to tap into, including but not limited to: Critical illness insurance, hospital indemnity, legal insurance, identity theft protection, and pet insurance or home & auto insurance through our discount advantage platform.
• Short & long-term disability as well as basic life insurance at 2x your basic salary at no cost to the employee.
• Free financial advisors, webinars, and classes through Charles Schwab.
• Annual Employee Stock Purchase Plan with option to purchase IMI shares at a reduced employee-only price - no opportunity to lose, only to profit or refund your investment 100%.

**Benefits plans change year over year, but we have guiding principles in place to ensure our employees have the tools and resources available to stay connected and up to date**

The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.

Health, Safety, and Environmental Duties - At IMI, we are all personally committed to protecting our people, minimizing our impact to the environment, the communities we operate in, and our company. All members of our workforce have the duty to ensure the health, safety, and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviors or unsafe acts.

Code of Ethics

IMI requires the highest standard of ethics in all business dealings, particularly with customers, suppliers, advisors, employees, and the authorities. In accordance with the IMI Way: Our Code of Responsible Business.

Changes to This Job Description

IMI may amend this job description in whole or part at any time.

IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.