Senior Operations Manager

2 weeks ago

Roanoke, Virginia, United States Metropolis Corp Full time
Senior Operations Manager

Metropolis Corp is revolutionizing the way people interact with the physical world. Our computer vision platform enables seamless transactions, and we're leading the charge with innovative solutions like "drive in and drive out" parking experiences. As a Senior Operations Manager, you'll play a crucial role in shaping the future of our operations.

The Role

This managerial position supports the operations in assigned locations, overseeing a team of at least two full-time employees or equivalent. You'll be responsible for ensuring all aspects of the operation meet Metropolis Corp standards, including team member performance, customer service, finances, maintenance, and safety.

Duties and Responsibilities
  • Manage a team of hourly employees, scheduling shifts and verifying time and attendance tracking.
  • Plan, organize, and manage the work of hourly team members, ensuring tasks are completed according to organizational requirements and Metropolis Corp standards.
  • Interview, hire, and develop team members, ensuring they complete necessary training.
  • Create, implement, and manage forecasting, planning, and budgeting processes for assigned locations.
  • Control spending and maintain expenses within approved budgets.
  • Promote safe work practices through safety audits and coaching individual staff members.
  • Work closely with clients to define performance measurements and execution.
  • Ensure all client operational documentation is complete and recorded for client and Metropolis Corp records.
  • Meet Metropolis Corp's standards of customer service, greeting customers and clients in a courteous manner.
  • Communicate with customers and staff for general inquiries about parking, parking locations, and customer service.
  • Observe and coach team members to meet customer service standards.
  • Implement company initiatives and processes.
  • Conduct performance evaluations that are timely and constructive.
  • Perform specific operational responsibilities as required based on the needs of assigned locations.
Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. Reasonable accommodation may be approved by the Human Resources department to enable qualified individuals with disabilities to perform the essential functions.

Incumbent must be able to:

  • Stand for up to six consecutive hours.
  • Work outdoors in all weather conditions.
  • Communicate effectively in written and spoken English with team members and customers.
  • Drive both automatic and manual transmission vehicles of all types and sizes, if working in a valet location.
  • Drive all shuttle vehicles used at the location, if working in a shuttle location.
Position Qualifications

Ability to plan and manage time for multiple tasks to meet established deadlines.

Strong interpersonal skills, frequently communicating with team members and customers, and must be able to exchange accurate information.

Able to detect safety concerns and adjust accordingly.

Must be able to communicate effectively in both written and verbal form.

Must maintain confidentiality of all work-related information.

Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion.

Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines.

Education and Experience

High School Diploma or GED required; some college preferred.

Prior business experience preferred.

Scheduling and payroll knowledge a plus.

Other Requirements

Must be at least 18 years of age.

Must be able to work a flexible 40-hour week, including nights and weekends.

May be required to travel to and from local assigned client sites.

Metropolis Corp is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis Corp prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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