Patient Services Coordinator

2 weeks ago

Temecula, California, United States Neighborhood Healthcare Full time
About Us

At Neighborhood Healthcare, we're dedicated to improving the health and happiness of the communities we serve. Our mission is to provide quality care to all, regardless of situation or circumstance.

Job Summary

We're seeking a highly skilled and compassionate Patient Services Representative to join our team. As a key member of our healthcare team, you'll be responsible for providing exceptional patient care and support, ensuring a positive experience for our patients and their families.

Responsibilities
  • Direct Patient Care
    • Assess incoming phone calls to determine the correct course of action based on customer's information and needs
    • Correspond with patients, salespeople, and visitors in an accurate, expeditious, courteous, and competent manner via in-person, telephone, and/or mail
    • Conduct appointment reminder calls to all patients; including noted documents required for their visit
    • Impact patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy
  • Provider and Team Support
    • Generate daily lists of scheduled appointments for the clinic
    • Share accountability for overall patient health outcomes by working in coordination with care teams
    • Operate to instill confidence in our care and facilities to patients, fellow employees, and other stakeholders
  • Clinical Administration
    • Schedule appointments and enter all required data into electronic scheduler
    • Track and record filled and cancelled appointments
    • Prepare patient charts prior to their appointments
    • Verify patient appointments and arrival time at registration
    • Receive and record patient payments in computer and ledger for services received
    • Verify patient records are up to date and accurate; makes appropriate changes in computer system, as needed
    • Complete ongoing/annual training for position compliance
Requirements
  • High school diploma/GED required
  • One year customer service experience required; in a healthcare setting preferred
  • Experience working with electronic medical records and multi-phone lines preferred
  • Bilingual (English/Spanish), (English/Arabic), or (English/Mandarin) may be required by site
Additional Qualifications
  • Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
  • Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
  • Knowledgeable about and experience with customer service etiquette and protocols
  • Ability to interact effectively with clinic personnel, patients, and diverse populations
  • Ability to successfully manage multiple tasks simultaneously
  • Excellent planning and organizational ability
  • Ability to use computer programs, such as spreadsheets and databases
  • Ability to work as part of a team as well as independently
  • Ability to work with highly confidential information in a professional and ethical manner
Physical Requirements
  • Ability to lift/carry 20 lbs/weight
  • Ability to stand for long periods of time
Benefits

Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more

Pay range: $22.00-$28.75 per hour, depending on experience

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