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Field Service Specialist

2 months ago

New York, New York, United States Securitas Electronic Security Full time
Securitas Electronic Security is dedicated to enhancing the capabilities of caregivers through innovative solutions that ensure safe and efficient care delivery.

Our extensive range of healthcare services supports over 15,000 healthcare facilities globally, enabling them to safeguard individuals, optimize resources, and gain insights into their operations for a nurturing environment.

Key Responsibilities:

As a representative of our company in the field, you will be responsible for conducting pre-sale assessments, installing equipment, performing repairs or replacements, and providing training to customers, all in accordance with our established protocols and timelines.

  • Execute equipment installations, repairs, and inspections as instructed.
  • Conduct site evaluations to assess the suitability of our products for various facilities.
  • Navigate to different locations using maps and follow instructions to locate devices.
  • Utilize small hand tools effectively.
  • Deliver training to facility staff on the operation and upkeep of installed equipment.
  • Maintain communication with your supervisor and submit regular production reports.
  • Employ product documentation and manuals to ensure accurate installation and configuration of equipment.
  • Adhere to processes and procedures while working independently or collaboratively.
  • Interpret and understand project scopes to ensure comprehensive completion of tasks.
Work Schedule:

Standard workdays are Monday through Friday, with the possibility of occasional weekend or holiday shifts as required.

Physical Requirements:
  • Ability to climb and stand on ladders for extended periods.
  • Capability to work overhead with tools for prolonged durations.
  • Must be able to lift weights up to 50 lbs, with occasional requirements of up to 75 lbs.
  • Willingness to remain on your feet for extended periods while moving throughout facilities.
Travel Requirements:

Willingness to travel to various locations as necessary.

Qualifications:
  • High School Diploma or GED.
  • Minimum of 1 year of experience in basic electronics repair or installation.
  • Experience in wiring, cabling, and/or security system installation and service is essential.
  • A valid driver's license with no restrictions is required.
  • Basic computer skills, including familiarity with word processing and spreadsheets; intermediate Windows experience is a plus.
Preferred Qualifications:
  • Experience with RF technology is advantageous.
  • An Associate Degree in Electronics or a related field, or equivalent training, is preferred.
  • Ability to obtain necessary licensing for the assigned region.
  • Experience in PC networking and system integration is beneficial.
  • Prior experience in field service and customer training is highly regarded.

This role involves providing on-site services at various healthcare facilities. Note: As part of the employment process, candidates may need to comply with vendor credentialing requirements, which include:

  • Verification of vaccination records for MMR, Tdap, Varicella, COVID-19, and Hepatitis B.
  • Annual TB screening and confirmation of flu vaccination status.
  • Background checks and/or drug screenings conducted by third-party vendors.

We are an equal opportunity employer committed to fostering a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are integral to our mission and are exemplified by our employees in their daily interactions with customers and the communities we serve.