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Customer Service Specialist at Front Desk

2 months ago

Romeoville, Illinois, United States Senior Star Full time

Position Title: Front Desk Receptionist

Job Category: Administrative

Requisition Number: FRONT002815

Job Overview:

The role of a Front Desk Receptionist is pivotal in creating a welcoming atmosphere within our community. This position offers both Full-Time Day and Full-Time Overnight opportunities.

Incentives: Safety incentives, occupancy bonuses, and referral bonuses are available to all associates.

About Senior Star: For four consecutive years, Senior Star has been recognized as a great workplace. Our associates are our top priority, and we are committed to making a difference in each other's lives. We uphold a fully vaccinated policy, requiring proof of COVID-19 vaccination prior to employment, along with annual flu vaccination.

Role Responsibilities:

The Front Desk Receptionist serves as the first point of contact for residents and their guests, setting the tone for their experience. This role demands a high level of customer service and the ability to manage a fast-paced environment. Key responsibilities include:

  • Providing exceptional service to residents and guests.
  • Addressing concerns and complaints with professionalism.
  • Creating a positive atmosphere that enhances the residents' experience.

Our Mission: UNITE & SERVE

At Senior Star, teamwork is essential. The Front Desk team collaborates to ensure that residents receive outstanding service throughout the day. This may involve staying late or taking on additional shifts to support one another.

Our Vision: A World of Difference Makers

We encourage our Front Desk Associates to engage meaningfully with residents, fostering relationships that enrich their lives.

Our Promise: Do for each other with love.

If you resonate with our mission and values, we would be excited to meet you.

Qualifications:

Skills:

  • Team Player: Works effectively as part of a group.
  • Detail Oriented: Attentive to the details necessary for task completion.
  • Dedicated: Committed to tasks with loyalty and integrity.

Motivations:

  • Ability to Make an Impact: Driven by the opportunity to contribute to the success of the organization.