General Manager

4 weeks ago


Los Angeles, California, United States Havenly Full time

We are seeking a highly motivated General Manager to lead our Interior Define Retail Studio in La Brea, Los Angeles. The ideal candidate will have 4+ years of experience in sales management and/or hospitality, with a proven track record of hiring and leading a sales team to achieve goals and targets.

Key Responsibilities:

  • Manage the complete selling process from customer first touch point to purchase execution, ensuring an exceptional customer experience.
  • Recruit, mentor, train, and inspire Studio Sales Team members.
  • Grow the sales team while improving sales processes to ensure growth never compromises our focus on customers and the I/D brand.
  • Field inquiries and sell to consumers over the phone, email, and in person in our Studio.
  • Cultivate our brand culture, building a community around our new Studio, including the build out of events.

Requirements:

  • 4+ years of experience in sales management and/or hospitality.
  • Experience in hiring and leading a sales team to achieve goals and targets.
  • Exceptional attention to detail and the ability to translate details into actionable responses.
  • Clear and effective communication ability.
  • Self-directed and willing to learn new things, ask questions, and promote customer experiences.
  • Strong technical acumen, proficiency in Excel and/or Google Sheets, and experience with Salesforce.
  • Ability to manage a project end-to-end and keep team members on stringent timelines.
  • Comfortable communicating with customers and maintaining a calm and friendly presence throughout each customer interaction.
  • Adaptable and able to drive full ownership of work, troubleshoot quickly, and ask for help when needed.
  • Customer-focused and able to make each customer experience better, never settling for "good enough".
  • Above-average emotional intelligence and ability to empathize with others.

Additional Details:

  • This is a full-time exempt position based onsite in Los Angeles, CA.
  • Targeted base salary for this role: $70-75K/year, dependent upon experience.
  • This role is eligible for a team bonus based on achievement of sales targets and KPIs.
  • OTE can average between $90-110k annually.

We offer a competitive total rewards package, including generous PTO, volunteer days off, health benefits, 401K, paid Parental leave, and Fertility benefits. In addition, we offer free design services, furniture discounts, and merchandise credits. Havenly is an Equal Opportunity Employer.


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