Data Center Operations Specialist
4 weeks ago
At Genuine Parts Company, we are seeking a highly skilled Data Center Operations Specialist to join our team. This role is responsible for providing exceptional customer service by controlling and monitoring multi-platform resolutions. The ideal candidate will have a strong background in data center operations, with experience in hardware and software installation, configuration, operation, and maintenance. Additionally, they will be skilled in troubleshooting equipment, networks, and data processing, with the ability to execute and monitor batch jobs and identify system-related problems. The successful candidate will be able to work independently, with a high level of reliability, organization, and attention to detail.
Key Responsibilities:
* Monitor and maintain uptime of facilities by minimizing breakdowns and maximizing process and system efficiencies
* Assist more junior data center operators
* Support hardware and software installation, configuration, operation, and ongoing maintenance of the computer/data center
* Operate, monitor, and perform basic troubleshooting of equipment, networks, and data processing/batching
* Execute, monitor, and print scheduled and special request batch jobs and monitor for abends and timely completion
* Monitor core system platforms looking for slow performance or other system-related problems
* Enter 'Request for Service' for each batch job abend and escalate to IT on call if needed
* Execute 'scripts' to monitor for service availability and proactive mainframe and AS/400 console monitoring for identifying, responding to, and escalating exceptions
* Monitor environmental controls system (Site Scan) for exceptions
* Recommend workflow improvements
* Ensure hardware issues are identified and reported to the vendor
* Incorporate batch request jobs into the production schedule
* May mentor lower-level employees
* May also assist with cabling, racking, and server installations
Requirements:
* Typically requires a high school diploma or GED and five (5) or more years of experience
* Ability to multitask when given complex problems that require more urgent attention
* Skilled and experienced in customer service
* Skilled in diagnosing problems and escalating issues if needed
* Remaining calm in high-pressure environments
* Ability to do foundational JCL/JES Commands
* Ability to do system restart procedures
* Reliability, organization, and attention to detail required
* Excellent leadership skills
* Understanding of overall department workflow with the ability to work alone to resolve almost all issues
* Ability to follow step-by-step logical instructions
* Ability to monitor master console for messages and alerts
* Ability to work with print via a high-speed laser printer
We offer a competitive salary and benefits package, including options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. If you are a motivated and detail-oriented individual with a passion for data center operations, we encourage you to apply for this exciting opportunity.
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