Data Network Specialist
4 weeks ago
Vantage Point Solutions, a leading telecommunications consulting and engineering firm, is seeking a skilled professional to fill the role of Data Network Specialist.
The ideal candidate will possess a strong background in network administration, with experience in managing routers and switches, diagnosing and remediating ISP network problems, and escalating network issues to vendor Technical Assistance Centers (TAC).
Responsibilities include:
- Administration of routers and switches
- Diagnosing and remediating ISP network problems and managing within a ticketing system
- Escalating network issues to vendor Technical Assistance Centers (TAC) and collaborating on resolutions
- Responding to and resolving customer service requests in a prompt, efficient, and courteous manner
- Developing Method of Procedures (MOP), configuration scripts, and supporting documentation for scheduled network maintenance
- Performing periodic network maintenance, including software upgrades, cutovers, intrusive changes, and diagnostics
- Managing and documenting configuration changes and network architectures with tools including Excel, Word, and Visio
- Describing technical information to non-technical individuals
- Continuously monitoring industry trends and applying this knowledge to the position
- Evaluating networking equipment and software solutions for clients
Competencies required include:
- Attention to detail
- Ability to communicate confidently with both clients and team members
- Strong written communication across multiple platforms
- Proficiency in common Microsoft programs, including Outlook, Word, Excel, Visio, PowerPoint, and Teams
Vantage Point Solutions offers full-time positions with benefits and contract positions for this opening.
The benefits for full-time positions include:
- Health Insurance
- Bonus
- 401(k)
- Paid Time Off
- Life Insurance
- Employee Stock Ownership Program
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