IT Hardware Support Specialist
5 days ago
We are seeking a highly skilled IT Hardware Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support for hardware and software issues across the organization.
Responsibilities:- Provide first-class technical support for hardware and software issues
- Diagnose, troubleshoot, and resolve complex technical issues promptly and efficiently
- Perform hardware repairs and upgrades as necessary to ensure optimal system performance
- Administer, maintain, and monitor servers to ensure their security, reliability, and performance
- Serve as an escalation point for technical issues that cannot be resolved by first-level support
- Collaborate with other IT professionals to develop and implement IT solutions and improvements
- Maintain the highest level of security and confidentiality in all aspects of work, in compliance with company and government standards
- Stay up-to-date with the latest technologies and industry trends and apply this knowledge in your role
- Current U.S. government Top Secret/SCI security clearance with full scope polygraph
- Minimum of 3 years of experience in a similar IT support role, with a focus on network hardware support, hardware repair, and server administration
- Proficiency in escalation support and providing high-level technical support
- CompTIA Security+ certification
- Exceptional problem-solving skills and the ability to diagnose and resolve complex technical issues
- Excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and understandable way
- Strong understanding of IT security principles and practices
- Ability to work well in a team, as well as independently, and to manage multiple tasks and priorities effectively
We offer a dynamic and supportive work environment, competitive salary, and opportunities for professional growth and development. If you are a dedicated and driven network hardware professional with a passion for providing top-notch technical support, we would love to hear from you.
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IT Hardware Support Specialist
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