Help Desk Support Specialist

18 hours ago


Huntington Beach, California, United States Byram Healthcare Full time
Job Title: Help Desk Analyst

Job Summary:

We are seeking a highly skilled and experienced Help Desk Analyst to join our IT support team. As a Help Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our customers.

Key Responsibilities:

  • Provide technical support and troubleshooting for hardware, software, and network connectivity issues.
  • Answer and resolve inbound incidents in a timely and professional manner.
  • Collaborate with internal support teams to escalate complex issues and ensure customer satisfaction.
  • Develop and maintain a strong understanding of our IT infrastructure and applications.
  • Communicate technical information to non-technical customers in a clear and concise manner.
  • Meet or exceed statistical metrics regarding ticket and call quality, first call resolution, schedule adherence, and call handle time.
  • Adhere to policies and procedures regarding the safeguarding of protected information.

Requirements:

  • 3+ years of related technical support experience in an IT setting.
  • Strong knowledge of Microsoft Windows 7 and Office 2010.
  • Ability to work in a team-oriented environment with a strong customer service focus.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment with multiple priorities.

Preferred Qualifications:

  • Experience working with a knowledge base or knowledge tool.
  • Experience using and supporting IP phone systems.
  • Experience troubleshooting remote access tools and general connectivity issues.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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