Chief Operations Officer
2 weeks ago
ResCare Community Living
Position Summary
The Chief Operations Officer is accountable for the comprehensive performance of all organizational functions under their oversight. This role entails the execution of Company Policies and Procedures, Strategic Planning, and Quality Assurance Initiatives. The Chief Operations Officer will also enhance financial outcomes through exceptional service delivery recognized by both external and internal stakeholders. This position will provide leadership support and essential tools to operations to achieve set objectives.
The Chief Operations Officer serves as a liaison with governmental representatives and provider associations, functioning as a bridge between operations and the Executive Leadership Team.
Key Responsibilities• Evaluate the performance and support needs of operations with Executive Management
• Assess Operations and Branch Staff for alignment with and promotion of the organization's vision, mission, and values
• Lead all operations under their supervision to optimize revenue and EBITDA
• Develop and implement corrective action plans to enhance the financial performance of operations not meeting financial targets
• Participate in the formulation of annual budgets and operational strategies
• Provide operational leadership support and tools to meet established objectives
• Drive business growth and increase sales to meet or exceed targets
• Review Sales Plans and collaborate with the Corporate Sales Team on implementation strategies
• Identify potential growth opportunities through service expansion
• Coordinate staff training on systems, standard processes, company policies, and procedures
• Offer leadership support and guidance to operations facing performance challenges and/or administrative vacancies by implementing standard processes to enhance service delivery and outcomes
• Build relationships and act as a liaison between operations and the Executive Leadership Team
• Evaluate processes and performance
• Effectively lead and allocate resources from the Core Team (QAM, HRS, etc.) as necessary to support operations
• Assist with process implementation aimed at improving performance objectives
• Provide support and supervision to operations with Branch Manager vacancies
• Ensure each service site develops and fully executes a targeted recruitment and retention strategy in partnership with HR and Talent Acquisition
• Perform other duties as assigned
Qualifications
• Bachelor's Degree in Human Services, Business, or a related field; Master's Degree preferred
• Three to five years of progressively responsible experience with a proven ability to effectively manage operations, systems, processes, and personnel
• Three or more years of supervisory experience with at least five direct reports
• Exceptional organizational and leadership skills
• Excellent communication (oral and written) and public speaking abilities
• Experience in Home Care or a related healthcare field preferred
• Proficiency in technology and all Microsoft Office applications
• Working knowledge of Federal, State, and local regulations relevant to the business area
• Outstanding Customer Service skills
• Familiarity with office environments involving computers, phones, and related tasks
• Willingness to travel 25-50% or as needed
About Our Line of Business
ResCare Community Living has over four decades of experience in the disability services sector, providing assistance to individuals requiring support with daily living due to intellectual, developmental, or cognitive disabilities.
Our community living services are delivered across 27 states, encompassing several thousand programs and a wide array of high-quality services, including: Community Living, Adult Host Homes for individuals regardless of disability, Behavioral/Mental Health Support, In-home Pharmacy Solutions, Telecare and Remote Support, Supported Employment and Training Programs, and Day programs.
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