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Retail Operations Supervisor

2 months ago

Santee, California, United States Leslie's Inc Full time

Location: SANTEE, CA

Company Overview: Leslie's Inc. is recognized as the premier retailer of swimming pool supplies across the globe. With a vast network of over 1,000 retail locations and various divisions including Pro, Service, E-Commerce, Production, and Distribution, we offer a multitude of career paths. For over 60 years, we have dedicated ourselves to providing exceptional products and solutions to our customers. Our commitment to the growth and development of our team is paramount, fostering a positive and engaging work environment where every member feels valued and motivated.

Position Summary: As a Retail Operations Supervisor, you will play a pivotal role in enhancing the performance of our store, ensuring that we consistently meet or exceed customer service expectations, sales targets, profitability, operational protocols, and merchandising goals. You will gain valuable insights into best practices for training and developing your team, setting a standard for outstanding customer service through your leadership.

Key Responsibilities:

  • Collaborate closely with the Store Manager to understand and implement store operations, sales strategies, profit margins, payroll management, and control of expenses.
  • Conduct water quality assessments and perform necessary mechanical repairs.
  • Drive growth in both commercial and residential sales while increasing customer footfall.
  • Ensure adherence to all safety regulations by the team.
  • Identify and recruit new talent to enhance the team.
  • Maintain an inviting and customer-friendly store atmosphere.
  • Assist in inventory management and merchandising efforts.
  • Handle opening and closing duties, including daily financial deposits.

Qualifications:

  • Minimum age of 18 years.
  • High School Diploma or equivalent; current students are also encouraged to apply.
  • Possession of a valid driver's license and reliable transportation.
  • At least one year of experience in customer service or retail management.
  • Demonstrated experience in leading and managing a team.
  • Capability to participate in the succession program.
  • Strong communication skills and computer proficiency.
  • Ability to complete required training within two months of hire.
  • Physical ability to lift up to 50 lbs.

Compensation: Competitive hourly wage of $19.00.

Benefits: We offer a comprehensive benefits package that includes extensive paid training, a flexible suite of benefits, a 401K plan with company matching, employee discounts, recognition for top performers, and significant opportunities for career advancement.

Diversity and Inclusion: At Leslie's, we recognize that our continued success is driven by our people. We are committed to fostering a culture of diversity and inclusion within our organization and the communities we serve. We prioritize the recruitment of talented individuals from diverse backgrounds and perspectives, as we believe that a great team is built on a foundation of varied ideas and experiences.