Desktop Support Specialist
2 weeks ago
Job Summary
We are seeking a skilled Desktop Technician to provide technical support and maintenance services to our end-users. The ideal candidate will have a strong background in desktop hardware and software troubleshooting, as well as excellent communication skills.
Key Responsibilities
- Provide technical support and maintenance services to end-users, including desktop hardware and software troubleshooting.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and other computer assets.
- Update ticketing system with work notes and ensure timely resolution of incidents.
- Work 5 days a week from the office.
- Minimum 5 years of experience in a similar role.
Requirements
- Strong background in desktop hardware and software troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
Preferred Qualifications
- Experience with Windows OS and MacBook support.
- Knowledge of Zscaler troubleshooting.
- Deskside Management, Touch Support, Local IT, Imaging, and O365 Support experience.
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