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Customer Experience Representative

2 months ago

Tempe, Arizona, United States CarMax Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our sales team, you will be responsible for providing an exceptional customer experience, ensuring that our customers receive the highest level of service and support throughout their car buying journey.

Key Responsibilities

  • Connect with inbound customers to understand their needs and preferences
  • Use your knowledge of our inventory to guide customers towards vehicles that meet their needs
  • Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
  • Mentor others as your skillset expands
  • Acquire the necessary licenses and certifications to perform your duties

What We Offer

We offer a competitive compensation package, including a base salary and commission structure. Our team members also enjoy a range of benefits, including health insurance, retirement savings, and paid time off.

About Us

CarMax is a leading retailer of used cars, with a commitment to delivering an honest, transparent, and high-integrity experience to our customers. We are proud to be recognized as one of the FORTUNE 100 Best Companies to Work For and are dedicated to helping our associates grow their careers and achieve their best.