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Cashier 5 Position

2 months ago

Cambridge, Massachusetts, United States Michaels Stores Full time
{"h1": "Cashier 5 Job Description", "p": "At Michaels Stores, we are committed to providing an exceptional customer experience. As a Cashier 5, you will play a critical role in ensuring our customers receive a fast and friendly checkout experience. Your responsibilities will include executing cash handling to standards, engaging customers on benefits of Rewards and completing enrollments, and educating customers on Voice of Customer (VOC) survey. You will also participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget. Additionally, you will be responsible for completing merchandise recovery and maintenance to include the merchandise return / go back process.

**Key Responsibilities:**

* Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
* Provide a fast and friendly check out experience
* Execute cash handling to standards
* Engage customers on benefits of Rewards and complete enrollments
* Educate customer on Voice of Customer (VOC) survey
* Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
* Responsible to complete merchandise recovery and maintenance to include the merchandise return / go back process
* Support shrink and safety programs
* Assist with Omni channel processes
* Acknowledge customers, help locate product and provide solutions
* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organizations vision and values; projects a positive image and serves as a role model for others
* Cross trained in Custom Framing selling and production

**Physical Requirements:**

* Ability to remain standing for long periods of time
* Ability to move throughout the store
* Regular bending, lifting, carrying, reaching and stretching
* Lifting heavy boxes and accessing high shelves by ladder or similar equipment

**Work Environment:**

* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while un-loading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

**Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job.**