Corporate Aviation Services Manager

4 weeks ago


Houston, Texas, United States Luxe5 International, Inc. Full time
Job Summary

Luxe5 International, Inc. is seeking a highly skilled Corporate Aviation Services Manager to join our team. As a key member of our operations team, you will be responsible for managing chauffeur-driven and risk mitigation service requests while maintaining our high standards of excellence, value proposition, and service offering.

Key Responsibilities
  • Manage current service activity, resolve issues, and mitigate deviations
  • Provide training and mentorship for team members
  • Interact directly with clients responding to inquiries, requests, and service opportunities while providing best-in-class service
  • Interact directly with service partners confirming service requests, receiving quotes, and performing service delivery status updates
  • Communicate and coordinate with internal departments
  • Field and resolve client complaints in a timely and courteous manner
  • Conduct pre- and post-service calls to ensure complete satisfaction of clients
  • Proactively communicate and resolve any deviation or potential deviation in service
  • Engage with both current and inactive clients to encourage service activity
  • Coordinate additional services for clients as required
Requirements
  • 3+ years of corporate aviation or chauffeured service experience required
  • Management experience preferred
  • 5 years of high-level customer service experience
  • Bachelor's degree preferred
  • Proficiency with Microsoft Office Suite Applications (Outlook, Excel, Word); typing 40 wpm
Benefits
  • Medical, dental, vision insurance
  • Life insurance
  • PTO
  • Paid holidays


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