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Junior Client Care Specialist
2 months ago
Customer Care Specialist I
About Lumen Technologies
Lumen Technologies is driven by the conviction that technology should enhance the way we live and work. With an extensive network of fiber routes spanning across numerous countries, we provide a robust and secure platform for applications and data, enabling businesses, government entities, and communities to create exceptional experiences.
Position Overview
The Customer Care Specialist I role is an entry-level opportunity focused on delivering comprehensive written and verbal support to both internal and external customers, ensuring effective resolution on the first point of contact.
Key Responsibilities
- Respond to fundamental inquiries from customers regarding billing, order status, and service validation.
- Collaborate with various departments, including Order Entry, Customer Care Management, and Billing, to enhance the customer experience.
- Utilize existing systems to authenticate customer identities efficiently.
- Resolve intricate customer issues by leveraging available resources and systems.
- Offer technical assistance and guidance on navigating the customer portal.
- Assess customer requests to generate Move Add Change orders as necessary.
- Deliver exceptional customer service through effective communication, aiming to resolve concerns during the initial interaction.
- Identify and document the root causes of customer issues through active listening and strategic questioning.
- Perform additional tasks as required.
Candidate Profile
Essential Qualifications:
- High School diploma or GED equivalent.
- Minimum of 1 year experience in a contact center environment.
- Proficient computer skills, including experience with MS Office and the ability to manage multiple systems simultaneously.
- Strong written and verbal communication abilities.
- Excellent customer service skills.
Preferred Qualifications:
- Familiarity with the telecommunications or technology sector.
Equal Employment Opportunity Statement
Lumen Technologies is committed to providing equal employment opportunities to all individuals, regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or any other legally protected status.
Disclaimer
The job description provided is intended to convey the general nature and level of work performed by employees in this role. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Job responsibilities may evolve based on business needs.
