Customer Experience Representative
3 weeks ago
At DISH, we're revolutionizing the future of connectivity. For over 40 years, we've been pushing the boundaries of innovation and customer satisfaction.
As a leading provider of satellite television service, live-streaming, and on-demand programming, we're committed to delivering exceptional experiences for our customers. Our team of Field Technicians is at the forefront of this mission, providing top-notch service and solutions to millions of households across the country.
We're seeking a highly motivated and customer-focused individual to join our team as a Field Technician. As a representative of DISH, you'll be responsible for delivering TV and Smart Home solutions to our customers, ensuring a seamless and enjoyable experience.
As a key member of our team, you'll have the opportunity to grow quickly, with performance-based promotions and a clear path for advancement. Our dedication to customer satisfaction has earned us the J.D. Power award for being #1 in Overall Customer Satisfaction for six consecutive years.
So, what can you expect from this role?
- A guaranteed promotion after 6 months with a $1.00 per hour pay increase
- Performance Incentives with the potential for up to $6,400 in your first year and $9,100 each following year
- Paid training, paid time off, and paid holidays
- A 4-day work week with opportunities to work overtime
- Medical, Dental, Vision, and Life Insurance packages and Health Savings Account
- Free DISH TV programming at a value of $114.99/month at your home, plus deeply discounted Sling TV and Boost Infinite phone plans
- 401(K) with company match and Employee Stock Purchasing Program (ESPP)
- Tuition Reimbursement
- DISH-supplied van, tools, and uniforms
In addition to these benefits, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. Our greatest benefit is opportunity, with over 400 of our current technician leaders starting as technicians.
As a Field Technician, you'll be responsible for:
- Representing DISH in customers' homes daily, simplifying their lives, and consulting on their smart home possibilities
- Building rapport quickly and delivering top-notch service to our customers
- Standing on high ladders, lifting over 70 lbs, and working in varying climates and weather conditions
- Crawling into small spaces and working in a fast-paced environment
- Having a valid driver's license and a driving record that meets DISH's safety standards
So, if you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.
We're committed to making our workplace safe and inclusive for all employees. Employment is contingent on successful completion of a pre-employment screen, including a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
Salary Range: USD $19.75 / Hour
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