Customer Service Representative

3 weeks ago


Lake Forest Park, Washington, United States Clae Goldman Team Full time
Customer Service Specialist Role

At Clae Goldman Team, we are seeking a skilled Customer Service Specialist to join our team in Forest Park, IL. As a key member of our team, you will be responsible for handling customer inquiries, addressing service-related challenges, and ensuring exceptional customer satisfaction.

Key Responsibilities:

  • Utilize scripts to handle difficult customer situations and escalate them when necessary
  • Regularly meet with sales leads to stay updated on the latest service and product knowledge
  • Respond to incoming calls from customers, addressing product and service questions, general information, and complaints
  • Engage with homeowners, businesses, and community groups to educate them on the benefits of community solar projects
  • Identify and pursue new business opportunities through various channels, such as direct outreach, networking events, and referral programs
  • Develop and maintain strong relationships with clients and community stakeholders
  • Meet and exceed weekly and monthly sales targets

Qualifications:

  • Possess excellent interpersonal, communication, and active listening skills
  • Strong knowledge of customer interface and interaction
  • High school graduate or equivalent

Compensation:
$60,000 - $70,000 yearly

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