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Receptionist for Customer Engagement

2 months ago

Fargo, North Dakota, United States Dakota Fence Full time

Receptionist for Customer Engagement

This pivotal receptionist role serves as the first point of contact for all incoming calls and visitors, ensuring a welcoming atmosphere at our branch while also providing essential support to the administrative team across the organization.

Company Overview:

Dakota Fence, along with its affiliates, is a dynamic specialty contractor engaged in various sectors including residential and commercial fencing, highway guardrail installation, fabrication, and playground construction, as well as traffic management services. We cater to a diverse clientele, including homeowners, businesses, and government agencies. Our dedicated workforce operates from multiple facilities, extending our services across several states, and we are committed to fostering a supportive work environment for our employees.

Position Summary:

This role requires a proactive individual with strong computer skills, a professional demeanor, and exceptional organizational abilities. The receptionist will play a crucial role in maintaining the flow of communication and assisting with administrative tasks.

Safety Commitment:

At Dakota Fence, safety is our top priority. All employees are expected to adhere to safety protocols, report hazards, and contribute to ongoing safety improvements.

Key Responsibilities:

  • Deliver outstanding customer service with a friendly and helpful attitude.
  • Manage incoming phone calls and direct them appropriately.
  • Assist visitors and manage walk-in inquiries.
  • Track and report requests for estimates received via calls and emails.
  • Create purchase orders as required in the ERP system.
  • Maintain a tidy and organized office environment, including reception, kitchen, and conference areas.
  • Provide administrative support, including drafting proposals and managing project entries in the ERP system.
  • Handle document management tasks such as copying, faxing, and filing.
  • Prepare correspondence and outreach materials.
  • Assist with event planning and coordination.
  • Manage incoming and outgoing mail, ensuring proper distribution and postage.
  • Maintain office supply inventory and assist with ordering as needed.

Qualifications:

A degree in a relevant field or equivalent experience in an administrative capacity is preferred. Candidates should possess proficiency in Microsoft Office Suite and demonstrate strong organizational and communication skills.

Physical Requirements:

This position may require occasional lifting and moving of items up to 50 pounds, as well as the ability to perform various physical tasks.

Work Environment:

The work environment is typically moderate in noise and may involve exposure to varying weather conditions.

We offer competitive compensation and a comprehensive benefits package, including health and retirement plans.