Rink Operations Manager

2 weeks ago


Fargo, North Dakota, United States Skate City Full time
Job Summary

We are seeking a highly motivated and organized Assistant Rink Manager to join our team at Skate City. The successful candidate will be responsible for assisting in the day-to-day operations of our rink, ensuring a smooth and enjoyable experience for our customers.

Key Responsibilities
  • Assist in the operation of our public and private sessions, ensuring all aspects run smoothly, including opening and closing tasks, admission, birthday parties, on-rink activities, and customer safety.
  • Support our staff by being the first point of contact, providing guidance and resolving issues in a timely manner.
  • Engage with customers to create a positive experience, upholding high standards of customer service and ensuring our customers have the best experience possible.
  • Oversee the maintenance of our rink, ensuring all equipment, furniture, and skates are in good condition.
Requirements
  • High school diploma required.
  • 2-3 years of customer service experience required.
  • Management or supervisory experience preferred.
Additional Skills
  • Problem-solving skills to troubleshoot efficiently and identify solutions in a timely manner.
  • Leadership skills to support and guide our staff during sessions.
  • People skills to engage with customers and ensure their needs are met in a friendly and helpful way.
  • Flexibility to adapt to changing situations and priorities.


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