Voice Systems Engineer

2 days ago

Dallas, Texas, United States HKS Full time
Overview:
HKS is seeking a Voice Systems Engineer to design, implement, and maintain voice communication solutions, including VoIP and PBX systems, to support efficient and effective communication workflows.

Responsibilities:
Design and configure voice communication systems tailored to the firm's needs, ensuring scalability, reliability, and security
Develop and implement solutions that integrate voice systems with CRM and ERP platforms to enable unified communication and streamlined business processes
Understand and implement custom APIs to facilitate integration between voice systems and various business applications, enabling functionalities such as click-to-call, call logging, automated customer engagement and reporting
Perform regular maintenance, monitoring, and upgrades of voice systems and integrations to ensure high performance, reliability, and optimal resource usage
Collaborate with cross-functional teams to ensure successful integration and functionality of voice solutions within the firm's IT ecosystem
Manage relationships with vendors and service providers to support, maintain, and enhance voice and integration solutions
Provide after-hours support as needed for high-severity situations

Qualifications:
Professional degree in Computer Science, Information Technology, Telecommunications, or an equivalent combination of education and experience
Typically 5+ years of relevant experience with 3+ years of experience in voice engineering, including experience with CRM and ERP integration
AV Industry certification preferred
Experience with voice communication platforms such as Microsoft Teams, Zoom Phone, RingCentral, or similar
Strong understanding of CRM and ERP systems and their integration points
Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, QoS, and MPLS
Knowledge of network monitoring tools and voice performance metrics
Proven track record of consistent improvement
Strong customer service, interpersonal skills, and the ability to interact with all levels of staff
Strong work ethic and eagerness to produce high-quality, accurate results
Ability to handle equipment malfunctions well, even under pressure
Ability to hold sensitive information with a high level of confidentiality and integrity
Ability to communicate and present ideas in a clear, concise, and professional manner both verbally and in writing
Ability to proactively problem solve and apply innovative solutions
Ability to work and collaborate in a team environment, and ability to work independently and prioritize work
Ability to work on multiple projects at the same time
Ability to effectively meet deadlines at expected quality
Travel may be required
Must be able to lift 50lbs individually

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