Branch Manager
2 days ago
Purdue Federal Credit Union is seeking a highly motivated and experienced Branch Manager to lead our retail banking team. As a Branch Manager, you will be responsible for driving sales and service throughout the branch by ensuring proper training, coaching, and development of team members. You will also be responsible for training team members on product and operational knowledge to ensure accuracy and efficiency at all levels within the branch while providing the highest level of member satisfaction.
Key Responsibilities- Responsible for the achievement of success of the branch through coaching and development, goal allocation, and personal contribution.
- Review processes, systems, and branch functions for efficiencies and make changes and recommendations when recognized.
- Effectively lead and maintain branch efficiency in FTE counts, scheduling, production, and other branch metrics.
- Manage the selection, performance, cross-training, coaching, and development, promotion, and termination of all staff.
- Ensure staff is clear on the expectations of their roles and responsibilities and demonstrates them accordingly.
- Must have solid and complete knowledge of all Purdue Federal products and services and be able to teach and coach team members in this area.
- Must have solid knowledge of consumer lending processes and procedures, including all types of loans (including Home Equity), and be able to originate, process, and close loans with very few errors.
- Actively coach branch lenders to increase their knowledge and manage loan queues to meet SLAs.
- Must annually pass a Lending Certification test.
- Understand, communicate, and convey Purdue Federal's strategic matrix and vision to educate staff on how their contributions make an impact to the organization through consistent communication, including branch meetings, coaching, and daily meetings.
- Promote an environment of honesty and integrity, mutual respect, and pride and ownership while holding team members accountable for their actions.
- Create amiable and productive working relationships with support departments for enhanced service to members and staff.
- Supervise all areas of retail operations in accordance with Purdue Federal policies/procedures and demonstrate compliance with all bank regulations, including BSA, CIP, and OFAC.
- Forecast future trends and branch needs and strategize for maximum efficiency.
- Exceed monthly production goals by identifying and implementing new opportunities to promote products in the branch when needed.
- Develop in-branch activities and campaigns, including outbound call initiatives, to generate awareness and sales.
- Stay well-informed of competition and the markets we serve and work collectively with internal partners, including Member Business Services, to build relationships.
- Take ownership of personal leadership and development opportunities.
- High School Diploma or GED Equivalent required; Bachelor's Degree preferred.
- 3-5 years prior experience in Retail banking or financial institution with an emphasis on Sales and Lending.
- Minimum of 2 years of management/supervisory/leadership experience.
- Professional communicator.
- Competent computer skills.
- Customer service experience.
- Proven success in a sales environment.
- Strategic thinking skills and the ability to problem-solve quickly.
- Capable of managing and prioritizing a multitude of tasks.
- Experience building, leading, and managing teams.
- Ability to communicate, verbally and in writing, in a professional manner when dealing with employees, members, vendors, and company contacts.
- Ability to follow the core values of honesty, integrity, mutual respect, pride, and ownership.
- This job operates in a clerical office setting. This role routinely uses standard office equipment, such as computers, phone, photocopiers, filing cabinets, and fax machines.
- This position requires manual dexterity, the ability to lift files, and open filing cabinets.
- This position requires sitting, bending, stooping, or standing as necessary.
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