Technical Support Specialist

5 days ago


Liberty, North Carolina, United States Occam Solutions Full time

Job Summary: Occam Solutions is seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our end-users.

Key Responsibilities:

  • Provide hardware, software, network, and applications problem resolution via phone, email, and instant messaging.
  • Work rotating shift schedules to include nights, weekends, and holidays.
  • Document, track, resolve, and report on problems and work orders using Remedy ticketing system.
  • Collaborate with other teams to resolve complex technical issues.
  • Install, maintain, and troubleshoot network, system, and application software.

Requirements:
  • DoD 8570 IAT Level I certification within 90 days of hire.
  • Current Secret clearance.
  • Ability to maintain DoD 8570 IAT Level I certification via continuing education requirements or re-certification.

Preferred Qualifications:
  • DoD 8570 IAT Level II certification.
  • Special Operations Force experience.
  • TS/SCI eligibility.


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