Technical Support Specialist
5 days ago
Job Summary: Occam Solutions is seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our end-users.
Key Responsibilities:
- Provide hardware, software, network, and applications problem resolution via phone, email, and instant messaging.
- Work rotating shift schedules to include nights, weekends, and holidays.
- Document, track, resolve, and report on problems and work orders using Remedy ticketing system.
- Collaborate with other teams to resolve complex technical issues.
- Install, maintain, and troubleshoot network, system, and application software.
Requirements:
- DoD 8570 IAT Level I certification within 90 days of hire.
- Current Secret clearance.
- Ability to maintain DoD 8570 IAT Level I certification via continuing education requirements or re-certification.
Preferred Qualifications:
- DoD 8570 IAT Level II certification.
- Special Operations Force experience.
- TS/SCI eligibility.
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