Business Analyst II

1 week ago


Fairport Harbor, Ohio, United States Continental Service Group Full time
Job Summary

We are seeking a highly skilled Business Analyst II to join our team at Continental Service Group, LLC. As a Business Analyst II, you will play a critical role in supporting our Operations and development teams by working collaboratively with IT developers to enhance the CCMS application.

Key Responsibilities
  • Provide direct support to ConServe's Operations and development teams by working collaboratively with IT developers in each phase of the enhancement lifecycle for CCMS application improvement initiatives.
  • Support operations with a particular emphasis on requirements gathering, quality testing, analysis, and detailed understanding of the functionality of CCMS user-facing application functionality.
  • Collaborate with Subject Matter Experts (SMEs) to elicit and document end-user expectations combined with the ability to collaborate with IT to understand and interpret functional specifications to ensure there is a minimal gap between user expectations and delivered CCMS solutions.
  • Create system test plans from functional specifications and identify proper business case test scenarios that should be included in these plans.
  • Understand what parts of the CCMS solution are involved in the execution of the test plans and ability to expertly analyze results for proper pass/fail classification, follow-up, and acceptance.
  • Understand the SDLC and ability to identify gaps within ConServe's enhancement process.
  • Analyze and understand requirements for updates to business processes, identifying areas of focus for changes and making recommendations on how the CCMS needs to be modified to enable these changes.
  • Knowledge of all documentation relating to CCMS and the ability to maintain such documentation, so it properly reflects the current environment.
  • Provide guidance and support the end-users in their efforts to become more proficient in the use of the CCMS.
  • Support business processes for data exchanges with Clients, vendors, and other outside entities.
  • Act as a point of contact on an as-needed basis for projects and vendor/client IT Management with IT Prioritization processes, including analysis of new work orders/requests from the business and organizing priorities across departments.
  • Monitor and support IT job processing environment; verifying job execution, handling job and ETL failures.
  • Perform analysis if an issue arises with a scheduled process and assist developers and end-users with recovery steps.
  • Generate Ad-hoc reports as needed.
  • Maintains applicable documentation with regard to change management.
Requirements
  • High School Diploma or GED
  • Bachelor's degree in Business Administration, Information Technology, Finance, or equivalent combination of education and related experience.
  • Three (3) years of Business Analysis/Process or related experience.
  • Solid experience with Microsoft Office suite of products.
  • Intermediate SQL and database skills with the ability to read and write complex SQL statements that may include multiple levels of joins and/or subqueries.
  • Ability to multitask.
  • Ability to act independently to resolve problems.
  • Excellent analytical and communication skills.
  • Excellent organizational skills.
  • Must show a sense of urgency, being able to perform and multitask under pressure.
  • Must be able to provide on-call support on a rotating basis.
  • U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States.
  • No conflicts of interest with ConServe or our Clients.

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