Customer Service Representative

5 days ago


Dalton, Georgia, United States Daniel Fraire - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused Receptionist to join our team at Daniel Fraire - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and contributing to the growth and success of our business.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with clients, providing personalized service and follow-up as needed.
  • Customer Service: Offer prompt, accurate, and friendly service to clients, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education: Utilize a customer-focused, needs-based review process to educate clients about insurance options, promoting informed decision-making and driving business growth.
  • Communication and Collaboration: Employ exemplary communication skills to efficiently meet client needs, while promoting the development of our business and coordinating with other agency team members.
Requirements
  • Customer Service Focus: Demonstrated commitment to delivering exceptional customer service and building strong relationships with clients.
  • Effective Communication: Excellent communication skills to assist clients and coordinate with other agency team members.
  • Problem-Solving: Proactive approach to problem-solving, ensuring timely and effective resolution of client concerns.
Benefits
  • Competitive Compensation: Hourly pay plus commission/bonus opportunities.
  • Professional Growth: Opportunities for advancement and career growth within our agency.
  • Work-Life Balance: Paid time off (vacation and personal/sick days) to maintain a healthy work-life balance.
  • Valuable Experience: Gain valuable career-building experience in a dynamic and growing insurance agency.


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