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Customer Service Representative

2 months ago

Dalton, Georgia, United States Overhead Door Full time
Job Summary

We are seeking a highly skilled and detail-oriented individual to join our team as a Customer Service Representative at Overhead Door. As a key member of our sales center, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring seamless order processing.

Key Responsibilities
  • Customer Service: Respond to customer calls, emails, and correspondence in a timely and professional manner, resolving issues and providing solutions to customer concerns.
  • Order Processing: Enter and process customer orders, including sales invoicing and product requests, ensuring accuracy and efficiency.
  • Liaison between Sales Center and Plant Departments: Act as a liaison between sales center and plant departments, gathering information and responding to customer inquiries in a timely manner.
  • Administrative Tasks: Perform various administrative tasks, including data entry, paperwork, and other duties as assigned.
Requirements
  • Customer Service Experience: 1-3 years of customer service experience, preferably in the door industry.
  • Attention to Detail: Strong attention to detail and problem-solving skills to ensure accurate order processing and customer satisfaction.
  • Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and internal stakeholders.
  • Technical Skills: Working knowledge of PC's and related software, including MS Word, Excel, Access, and Lotus Notes.
  • Math Skills: Strong math skills to accurately process customer orders and perform administrative tasks.